Unify disparate data silos and make relevant information easily findable for customers and employees with 50+ OOTB connectors
Leverage real AI and real-time analytics to gain deep insights into your customers’ and employees’ behavior
Deliver personalized and proactive customer service experiences with a suite of next-gen support applications
Here’s how SearchUnify helps you find the holy grail of customer service
Improve the findability of relevant information across your digital properties - irrespective of where the information resides. Deliver an impeccable self-service experience to your customers, prospects, partners, and employees.
Empower your support agents to quickly find and access all the information and help they need to resolve more customer queries in less time. Reduce AHT, increase customer delight.
Go beyond simple automation of mundane processes - predict cases and then smartly sort, triage, and route them. Assign every case to the best-fit agent based on the agent expertise and the case sentiment.
Equip your agents with cutting-edge technology and tools that empower them to understand and resolve customer queries in the first contact. Improve the experience of your customers as well as agents.
Implement next-gen support programs like knowledge-centered support (KCS) and intelligent swarming successfully. Measure, quantify, and showcase the success of these initiatives.
Measure, quantify, maximize, and showcase ROI in your entire support ecosystem. Save ~$1 Million in support cost in three months of deployment with quick time to value.
Leverage AI-powered apps built on a scalable unified cognitive search platform
Empower customers and employees to find information faster, and resolve issues efficiently, with SearchUnify Cognitive Search, which combines core AI subsets like ML, GenAI and NLP to decipher queries and user intent.
Achieve Self-Service Excellence
Learn what Forrester says about SearchUnify in The Forrester Wave™ for Cognitive Search, Q3 2021.
Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!
