Associate Content Manager
Benita has 10 years of experience as a Content Marketer in IT. She has a Masters in English Literature with a minor in Psychology & Journalism, all of which adds to her expertise in effective communication as a marketer.
Explore if AI agents are truly transformative or just overhyped. Uncover real use cases, risks, and what’s working in enterprise support today.
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Explore how MCP enhances support efficiency while addressing its risks with strategies like context segmentation, oversight, and data governance.
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Explore how prebuilt AI agents like Agent Helper streamline support with contextual automation and real-time insights.
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Discover how Gemma 3 enhances AI Agents for faster, smarter, and more intuitive customer support.
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Discover the top 5 AI-powered agent assist solutions of 2025 that improve agent efficiency, automate responses, and enhance customer support.
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Discover why ignoring contact center analytics is a costly mistake and how leveraging data can enhance CX, improve efficiency, and boost revenue.
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A detailed comparison of SearchUnify’s Agent Helper and SupportLogic—features, benefits, and which AI agent support tool is the best fit for your business.
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Discover how AI agents and agentic frameworks revolutionize customer support by automating tasks, enhancing efficiency, and delivering personalized experiences.
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Leverage analytics to enhance agent performance, predict issues, optimize self-service, and improve customer satisfaction with data-driven insights.
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Learn how to blend automation and personalization in customer support to enhance efficiency, maintain empathy, and improve CX.
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Explore how open-weight AI models like DeepSeek R1 impact enterprise search, offering cost-efficient solutions with new opportunities and challenges.
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Discover the top Large Language Models (LLMs) transforming enterprise customer support with AI-driven automation, proactive issue resolution, and efficiency.
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