Associate Content Manager
Benita has 10 years of experience as a Content Marketer in IT. She has a Masters in English Literature with a minor in Psychology & Journalism, all of which adds to her expertise in effective communication as a marketer.
Leverage analytics to enhance agent performance, predict issues, optimize self-service, and improve customer satisfaction with data-driven insights.
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Learn how to blend automation and personalization in customer support to enhance efficiency, maintain empathy, and improve CX.
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Explore how open-weight AI models like DeepSeek R1 impact enterprise search, offering cost-efficient solutions with new opportunities and challenges.
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Discover the top Large Language Models (LLMs) transforming enterprise customer support with AI-driven automation, proactive issue resolution, and efficiency.
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Discover actionable strategies to build trust in AI for customer support by addressing hallucinations, misalignment, and transparency challenges.
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Learn how to expand, summarize, and rephrase customer support responses to improve CSAT and foster customer loyalty. Actionable insights inside!
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Explore AI’s promise and pitfalls in customer support. Learn how enterprise search bridges gaps, unifies systems, and empowers smarter solutions.
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Discover how the AI Editor empowers support agents to craft empathetic, accurate, and efficient responses for superior customer satisfaction.
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Discover why tone matters in customer support and how AI tools like the Advanced AI Editor ensure empathetic, clear, and effective responses.
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Discover the key trends shaping the future of contact centers, from personalized automation to seamless integrations, and how they can elevate your customer experience.
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Discover how Meta's Llama 3.3 enhances multilingual support, improves efficiency, and reduces costs in customer support operations.
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Discover how Agent Helper leverages Agentic AI for proactive support, predictive insights, and efficiency gains, enhancing CSAT and ROI.
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