Associate Content Manager
Benita has 10 years of experience as a Content Marketer in IT. She has a Masters in English Literature with a minor in Psychology & Journalism, all of which adds to her expertise in effective communication as a marketer.
Learn how to expand, summarize, and rephrase customer support responses to improve CSAT and foster customer loyalty. Actionable insights inside!
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Explore AI’s promise and pitfalls in customer support. Learn how enterprise search bridges gaps, unifies systems, and empowers smarter solutions.
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Discover how the AI Editor empowers support agents to craft empathetic, accurate, and efficient responses for superior customer satisfaction.
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Discover why tone matters in customer support and how AI tools like the Advanced AI Editor ensure empathetic, clear, and effective responses.
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Discover the key trends shaping the future of contact centers, from personalized automation to seamless integrations, and how they can elevate your customer experience.
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Discover how Meta's Llama 3.3 enhances multilingual support, improves efficiency, and reduces costs in customer support operations.
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Discover how Agent Helper leverages Agentic AI for proactive support, predictive insights, and efficiency gains, enhancing CSAT and ROI.
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Discover how Agentic AI powers predictive customer support, reduces escalations, and boosts efficiency with SearchUnify’s Agent Helper.
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Explore how Agentic AI will shape business strategies in 2025 with trends in AI governance, virtual workforces, and disinformation security.
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Discover how Agentic AI enhances human-machine communication, boosts productivity, and enables autonomous decision-making in real-time.
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Safeguard your agentic AI systems with guardrails. Learn about their importance, types, and implementation strategies to ensure ethical AI deployment.
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Discover how Agent Helper can minimize case transfers, improve agent efficiency, and enhance customer satisfaction in your contact center.
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