Content Writer
Karan specializes in crafting unique and engaging content. He is a tech enthusiast, an avid reader and loves sharing knowledge about enterprise search, AI, analytics, and support optimization. He handles a variety of content from corporate blog, social media to video and technical documents.
The current support model has developed a lot of cracks & crevices over time. Intelligent SwarmingSM not only primes them but also adds a slew of pros.
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From strategizing to juggling between scheduled and ad hoc tasks in their to-do-list, marketers have a lot on their plate. Here’s how cognitive search helps.
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CX & EX are coming of age. So we decided to sit down with Vishal to learn how emerging technologies like AI can help with these attributes.
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Recently, TSIA published a report on how chatbots are making a comeback, and this time, they’re fully prepared with AI by their side.
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Smarter chatbot, richer insights, Community Helper, and more. Here’s a quick rundown of what Colubridae ‘20 has in store for you.
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A new TSIA report outlines and recommends the usage of analytics to ameliorate your KM strategy. This blog post provides a quick summary of the same.
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Our latest release, Mamba ‘20, is here. It introduces a host of changes like the new search client templates, smarter chatbot, buffed-up analytics engine, and a lot more. Read on to learn more.
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Agent attribution impacts the bottomline and can derail years of service initiatives if left unattended. These 7 strategies will help you hit the nail right on the head.
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AI is pumping in innovation & transforming the way customers are served. Here are four ways you can use AI to better support & delight your customers.
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The user search experience on your Salesforce community has a scope for a lot of improvement. You can drive a better self-service experience if you fix some common issues.
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Quality of customer service retains or loses customers. Here are a few ways to help your agents be more productive and better serve the customers.
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We are hosting a webinar with guest speaker Mike Gualtieri, Forrester’s VP & Principal Analyst. We’ll talk about rising expectations from support ops and how you can harness the power of AI to deliver better support and drive self-service.
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