Madhuri is a finance graduate who loves words as much as numbers. Her interest in the world of B2B finance, a flair for writing, and the burgeoning field of AI brought her to SearchUnify where she writes works on product documentation, assists marketers, and writes blogs.
The health of your content is directly related to the success of your enterprise search engine. So, how will you determine the health of your content? Read on.
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When it comes to investing in an enterprise search engine, making informed decisions is crucial. This post covers 6 important factors that can help you with that.
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ML and NLP combined search solutions are what you need to enhance the user experience on your community website. Read on to know more.
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Gamifying tasks of a support team can garner better productivity among support agents. Read on to understand how.
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While organizations focus on the CX, the employee experience often gets blurred in the background. Read on to understand how this can be fixed.
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More and more customers are resorting to self-service portals to resolve their queries. With this blog, learn how their experience can be enhanced.
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KM has become increasingly important with the tech renewing each day. It strengthens the org’s support team. With this post, develop an insight into it.
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In the current times, the organizations are working remotely with their teams. Ensuring that the employee-productivity and engagement are the crucial points that the managers and the support reps are aiming to achieve. Read on to know more.
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Customer service is not like it used to be. There are new channels and sky-high expectations. How can businesses adapt? Read on for answers.
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Customer Effort Score is everything a brand needs to pivot to in these times of cognitive technology. Let’s have a look at what a CES exactly is and how cognitive tech supports it.
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