Chief Technology Officer
Vishal leads the SearchUnify team at Grazitti Interactive. He brings a unique perspective on the impact of cognitive search across all verticals of business. In addition to supervising all the development activities of SearchUnify, he makes sure the customer experience is as seamless as possible. He holds a B.Tech from NIT Hamirpur.
Accela earns the 2025 Globee® Silver Award for Best Use of Technology in Customer Experience, driven by its AI-powered support transformation with SearchUnify.
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Discover how MCP powers seamless AI integration for scalable, real-time support with SearchUnify's AI Agents
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SearchUnify integrates AI Agents with Model Context Protocol (MCP) to boost support automation, enable real-time intelligence, and streamline workflows across enterprise systems.
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To stay ahead of the competitive curve, getting hold of customer experience trends can give you the kick start. Find out the top 7 CX trends for 2025.
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From smart self-service to deep troubleshooting—discover 5 real-world AI agent use cases that are transforming customer support into a scalable powerhouse.
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With AI evolution, businesses seek cost-effective solutions to reduce operational costs. Find out how conversational AI is one such cost-effective solution.
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Discover how Agentic AI is revolutionizing customer support—from proactive assistance to predictive escalations. See why it's the key to future-ready CX.
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Discover how AI-powered analytics can transform your contact center. Reduce costs, enhance customer satisfaction, and gain a competitive edge with data-driven insights. Learn more today!
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The Death of Support Tickets: How AI Agents Are Eliminating Customer Complaints Before They Happen
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SearchUnify retains leadership in G2 Grid Report for Enterprise Search for 20 Consecutive quarters, marking five years of sustained excellence
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Discover five key design principles to create a self-service support portal that enhances user satisfaction, reduces agent workload, and drives business success.
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