Yamini Arora

Yamini Arora

Content Writer

Yamini Arora is a post graduate in Commerce with a keen interest in writing. She is a lifelong learner with an ongoing curiosity to know new things. She uses this curiosity clubbed with her love for writing to curate engaging content for AI related products & services.

TSIA World INTERACT in May 2023: What Makes it a Must-Attend Event

TSIA World INTERACT in May 2023: What Makes it a Must-Attend Event

Looking to connect with industry leaders & stay ahead of tech trends? Join TSIA World Interact for networking & insights into 2023 & beyond. Learn more here.

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What is Explainable AI? Why Does It Matter?

What is Explainable AI? Why Does It Matter?

Make humans trust robots with explainable AI. Deploy XAI with the right tools to build trust, mitigate risks & increase productivity. This post explains how.

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5 Considerations for Customer Support Leaders to Securely Ride the LLM Wave

5 Considerations for Customer Support Leaders to Securely Ride the LLM Wave

Evaluate requirements, constraints, scope & more with this blogpost to zero-in on the perfect Large Language Model for your support organization.

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Top 5 Knowledge Management Trends to Follow in 2023

Top 5 Knowledge Management Trends to Follow in 2023

Looking for ways to optimize your knowledge management strategy? This blog post highlights the top 5 KM trends that will lead the way in 2023.

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SearchUnify Announces Mamba ‘23—Redefining ML Capabilities in the Digital Era

SearchUnify Announces Mamba ‘23—Redefining ML Capabilities in the Digital Era

SearchUnify has announced its latest release, Mamba ‘23. Read on to know what's coming to revitalize your support and self-service capabilities.

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Mamba '23: Ringing in the ML Force to Bring Possibilities Galore

Mamba '23: Ringing in the ML Force to Bring Possibilities Galore

Mamba ‘23 is out! This blog is a quick rundown of the vision behind it and how SearchUnify is forging ahead in the realm of personalization.

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How To Use Search Analytics for Augmenting Your Content Strategy

How To Use Search Analytics for Augmenting Your Content Strategy

This blog post reveals 8 real-time analytical reports that you must track to inform your content strategy and deliver an unmatched customer experience.

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SearchUnify and TSIA Join Forces to Help Enterprises Monetize Support

SearchUnify and TSIA Join Forces to Help Enterprises Monetize Support

SearchUnify announces yet another webinar with TSIA on transforming cost-center support into a profit-center algorithm using the right tech and process!

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4 Questions You Must Ask Your Potential AI Vendor

4 Questions You Must Ask Your Potential AI Vendor

Choosing an AI vendor to partner with is a cumbersome job. This blog post delineates 4 questions that would simplify the selection criteria.

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4 Key Challenges that Inhibit Customer Education Programs

4 Key Challenges that Inhibit Customer Education Programs

Interested to level up your training program maturity? Refer to this blog and learn the 4 challenges that might be inhibiting you from achieving your goal.

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Why Swarming Model Makes Sense for Your Support Organization

Why Swarming Model Makes Sense for Your Support Organization

The archaic support model has developed a lot of crevices over time. Intelligent Swarming not only plugs them but also sweetens the pot in several ways.

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Colubridae ‘22: Doubling Down on Relevant Digital Experiences

Colubridae ‘22: Doubling Down on Relevant Digital Experiences

Colubridae ‘22 is out. What was the vision behind it and what are some of the key additions it introduces? Our Product Evangelist, Bharat Sethi, explains.

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