Content Writer
Yamini Arora is a post graduate in Commerce with a keen interest in writing. She is a lifelong learner with an ongoing curiosity to know new things. She uses this curiosity clubbed with her love for writing to curate engaging content for AI related products & services.
Looking to deliver a stellar customer service? This blog reveals 5 simple ingredients to turn CX on its head by leveraging the content experience.
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Read this blog to learn how a strategic framework can align KCS practices to your organizational goals and enable you to effectively achieve them.
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Outdated technology is hindering your agents to deliver peak performance. This blog post identifies 5 such challenges that could be at the center of it.
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Learn how query classification works. The post also explains how cognitive engines classify user queries to ameliorate search experience & findability.
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Can’t put your finger on why your firm is struggling with DCX? This post reveals four factors that could be at pulling you down.
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Achieve support equilibrium by minimizing agents' time spent on known issues and empowering them with information to resolve new incidents. How? Here are five easy ways:
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Learn why case deflection is facing flak & why organizations need to give up age-old self-service approach. The post also covers 3 CX metrics you need to track!
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Cognitive technology maximizes content findability & usability of your content documentation developed with MadCap Flare. This post explains.
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Extend the capabilities of your Joomla website with SearchUnify. it unifies siloed data, retrieves relevant content for an elevated UX. Read more here.
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Have trouble scaling your online communities? We got you covered! Follow these 5 trends to delight customers and engage your members.
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Before selecting a solution to tackle your KM woes, get up to speed with the top 5 trends shaping these platforms, that will guide you through 2022 & beyond.
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Striving to deliver exceptional customer support in 2022? We got you covered! This blog post reveals 9 trends that will redefine customer support in 2022 and beyond.
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