When a customer avails of your service and/or buys your product, there are two scenarios that are likely to happen. One, they could patronize your services for a long time to come. Or two, you could fall short of their expectations and indelibly mar the CX. The latter is often the result of a gap between expectations and reality. Hence, for a delightful experience, it’s imperative that the user expectations are clearly conveyed and subsequently met. This is where a Service Level Agreement comes into play. This blog post discusses 3 different ways you can leverage cognitive technology to achieve SLAs faster. Read More
