Customers today are more aware and empowered than ever before. Driving efficiency and creating a positive customer experience is only possible if you have a bird’s-eye view of your customer’s journey. Technologies like intelligent applications, automation, etc have seen a widespread adoption to improve customer experience in general. One such technological force riding high on its success is customer service analytics. It involves gathering and analyzing historical data together with current customer metrics to get actionable insights. This data allows you to design better support experiences in real-time. But how can you do that? This blog post explains. Read More
