Customer support is reigning supreme again, thanks to advances in technology and user expectations. It has become a critical driver of an organization’s credibility, customer loyalty, and customer satisfaction. While companies have been applauded for delivering stellar support, many are relentlessly chastised for delivering outmoded reactive support. According to the Intercom Survey, 78% of support leaders want to move from a reactive to a proactive support approach. This blog post will help you bridge the gap between what customers want and what support teams can deliver with the help of intelligent chatbots. Read More