The McKinsey report stated that employees spend 1.8 hours daily searching and gathering information—almost a full day’s work each week. That’s a lot! Right!
Information overload is a common challenge. Both customers and employees struggle to navigate through massive data and find the answers they need. This problem is exacerbated when businesses leverage traditional enterprise search solutions.
Imagine you’ve a community of over 2 million users spread across multiple platforms, such as a forum, community, or corporate website. But you’re grappling with a mediocre search experience. Is it possible to fetch content from diverse sources and deliver a unified search experience? At the same time, is it also doable to maintain search results’ accuracy, relevance, and user satisfaction?
Guess what? These questions popped up on the latest call with the community manager. We had a fascinating conversation about them and the challenges they encountered. Let’s delve into their hurdles to see if they mirror your own.
Key Challenges Shared by the Community Manager
It won’t be wrong if we say managing a growing community is like an uphill battle. Here are the challenges that the community manager was facing:
Information Silos
Information silos are the common challenge that many businesses encounter. You may ask how.
Content is scattered across multiple repositories, and they were sailing in the same boat. Their content was also on community blogs, the academy, the corporate website, and a forum. This information fragmentation hinders findability and leaves users frustrated when juggling multiple platforms to find accurate information.
Managing Multiple Platforms
The community manager finds managing a big community that spreads across multiple platforms challenging. Also, each platform has its own search functionality, leading to a non-uniform search experience.
Content Management and Relevance
You might have heard the saying “happy customers, happy business,” and the community manager shares this goal. They were keen on managing the relevance of search results, prioritizing the most helpful and updated content in the top search results.
Additionally, they desired to give weightage to different sources to ensure balanced and useful search results.
User Experience
Like any business, this community manager also strives for a seamless and personalized user experience. Therefore, they sought a more intuitive and technically robust search interface to handle the complex metadata from different channels.
Technical Integration
Technical integration was another challenge the community manager raised. They needed an innovative search solution that seamlessly integrates with existing platforms, such as Bevy for community events and Discourse for forums.
These challenges highlighted the community manager’s requirement for innovative search solutions to cater to their business needs effectively.
AI-Powered Solution: Search Everything in One Place
GenAI-powered search solution is the key to addressing all these persistent challenges most businesses face, and perhaps you also.
Introducing SearchUnify’s Cognitive Search, a cutting-edge search solution that seamlessly integrates with multiple platforms, making information easily accessible to end users in real time.
Here are the following features that it offers:
Unified Search Experience
Picture a scenario where community members don’t have to switch between platforms to get relevant information. They land on a website, search for a query, and voila! They get all the answers in one place without any platform hopping.
Sounds cool! Right?
Well, SearchUnify has made it possible with its centralized search functionality. It provides a unified search experience and helps users discover relevant information across multiple data sources. It significantly saves users time and effort, leading to an enhanced user experience and satisfaction.
Data-Driven Insights
Which facets are users using? What is the search pattern? Are users finding answers when they search? What are the users’ demographics?
You can’t answer these questions with traditional enterprise search software. However, SearchUnify provides search analytics reports with everything you require to design strategies and make informed decisions.
It’s like having a crystal ball to improve the overall user experience. You can track user behavior, search queries, and content gaps with ease.
Search Tuning
Say goodbye to the days when search systems were limited to keyword matching. Today, search systems adapt to user intent, surfacing the most relevant responses.
SearchUnify leverages natural language processing (NLP) and machine learning to offer advanced search-tuning capabilities. You can manually control ranking with specific keywords.
For instance, a major event is coming up, and you really want your community or other coming traffic to see it. You can manually set a particular keyword; if someone searches with that keyword, your event will be at the top of the search results.
Additionally, you can give weightage at the repository level. As a result, content from specific sources will be shown more.
Easy Implementation and Scale
SearchUnify seamlessly integrates with the existing system without creating any stumbling blocks for users. The best part? It offers limitless, efficient scaling for tomorrow.
Unmatched User Experience
SearchUnify is not just bringing all the content in but also enhancing user experience by calling their knowledge base, community, documentation, and YouTube in one place with different filters.
Additionally, customers feel overwhelmed when they have to go through multiple documents to find the answer. But that’s not the case here!
GenAI-powered enterprise search has evolved beyond simple information retrieval. It now efficiently generates answers from single or multiple documents, resolving users’ queries in a fraction of the time.
Transform the Search Experience of Your Community with GenAI-powered Search
SearchUnify, a GenAI-powered Solution, is a game-changer for businesses that prioritize user experience and satisfaction. Don’t just take our word for it!
Automation Anywhere, a leader in cloud automation, leverages cognitive technology and achieved impeccable results:
- 52% boost in self-service success rate
- 30% reduction in ‘resolution time’ for support cases
- 100% participation from support engineers in knowledge base creation
So what’s the hold-up? If the community manager challenges speak to the heart of your business, GenAI-powered search is your one-stop solution. To see how a GenAI-powered enterprise solution makes the difference, request a demo now!
Plus, are you curious about call outcomes? Is the suspense killing you? More has yet to come, so buckle up!
