In today’s competitive business landscape, organizations seek solutions to reduce costs while maximizing operational efficiency. With AI coming into the picture, this hunt for solutions has become easier. AI-driven solutions help to automate routine or low-complexity tasks, improving employee productivity and efficiency. Conversational AI is one such AI-driven solution that…
Have you decided to harness enterprise search software to optimize your customer support workflows? The next step is to look for the right search solution. Although there are numerous solutions available in the market, many of them hold big promises but fail to deliver. Unfortunately, this is a harsh reality…
What does it take to lead an industry for five consecutive years? In a world driven by AI and data, staying ahead isn’t just about keeping up with trends—it’s about defining them. SearchUnify has done exactly that! For the 20th straight quarter, SearchUnify has been named a Leader in the…
The current digital-first business environment proves that knowledge is the backbone of organizational efficiency and customer success, not just an asset. Meanwhile, Gartner predicts that by 2026, AI-powered knowledge management will reduce resolution times by 30%, making it a must-have for enterprises looking to stay ahead of the competition. Simply…
AI adoption is transforming industries, promising smarter workflows and better decision-making. But beneath these advantages lies an often-overlooked issue—the hidden cost of AI adoption. For CTOs, managing these unseen expenses is essential to ensuring AI delivers its full value without draining resources or complicating operations. What Are the Hidden Costs…
"Despite the challenges of measuring ROI in numerical terms, the value of well-managed knowledge is undeniable as it enhances organizational effectiveness and profitability through retention, innovation, and operational efficiency" ~ Nakash & Bouhnik Enterprises in the current hyper-competitive landscape fail to implement a smart knowledge management strategy. That’s how they…
Customer support costs are skyrocketing. Hiring and training agents, handling rising ticket volumes, and ensuring fast resolutions—all of this adds up. But here's the catch: trimming expenses usually means trimming quality. When companies cut back on support personnel or nudge customers toward wasteful self-service, the end result is increased wait…
It’s the final moments of the FIFA World Cup 2025. The score is tied, penalties are underway, and your country is about to take the deciding shot. Just as the player steps forward—your streaming app crashes. You scramble to reconnect, heart pounding, but nothing works. Desperate, you reach out to…
"The most important thing for a company is to create knowledge—if it cannot create knowledge, it is doomed to failure." ~ Ikujiro Nonaka & Hirotaka Takeuchi Let’s look at the costly chaos of content duplication. Suppose, Mira is a knowledge manager at a MNC. Every day her team works tirelessly…
Agentic AI, AI Agents, Symbiotic AI, Human-in-the-loop Mechanisms - are all such complex yet futuristic terminologies. Let’s be honest - they can leave your head spinning 1000x times faster than one rotation of earth on its own axis. But are they driving real impact for your business today? Maybe. Maybe…
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