Customer support has always been a business's core competency and defines any organization's success. With technological advancements, this landscape has transformed the way businesses interact with customers. The most recent transformation is the transition from traditional chatbots to GenAI-powered virtual assistants. This has revolutionized customer interactions leading to improved customer…
Vector search has emerged as a game-changing approach, transforming how we search and access information. Earlier, information retrieval entirely relied on keyword search systems and did not leverage any AI technologies. Imagine a scenario where a user knows the context but doesn't remember the exact keywords to find the information.…
In this ever-evolving digital landscape where information should be at one's fingertips, inefficient enterprise search remains a persistent challenge. According to IDC, a knowledge worker spends around 2.5 hours per day, or 30% of a workday, just searching for relevant information. Shocking, right? The information glut is scattered across various…
"This is not what I'm looking for." Many users go through the same experience even after leveraging enterprise search. Ever wondered why? As the digital landscape evolves, user demand changes. They crave a seamless search experience that is not just personalized, but delivers relevant and accurate results. This is where…
The business world is no stranger to change. But in recent years, the pace of that change has become truly disruptive. New technologies emerge seemingly overnight, customer expectations shift on a dime, and a single innovative player can reshape entire industries. Traditional models struggle to keep up, leaving businesses scrambling…
Remember the first time you interacted with a chatbot? It felt like magic - a machine mimicking human conversation! While those early attempts were a novelty, they often left users more frustrated than satisfied. These rudimentary chatbots relied heavily on scripted responses and keywords, leading to awkward and unproductive interactions.…
Forrester reported that enterprise adoption of GenAI surged from 62% to 71%, indicating one of the fastest adoption rates for a new technology in the enterprise. With the emergence of large language models (LLMs), the support industry has undergone a paradigm shift. LLMs' exceptional abilities in text generation, summarization, language…
Do you ever feel like some users are stuck in a product limbo? They might have signed up, but rarely interact. Or, they use the product regularly, but only the basic features. This value gap - the disconnect between what your product offers and how much customers are utilizing it…
Did you know that 88% of people worldwide expect brands to offer customer support portals for self-service? In today's fast-paced world, self-service portals have become a cornerstone of staying competitive and meeting customer expectations. However, a poorly designed self-service portal can backfire, making it challenging for customers to find the answers…
Gartner indicates that 44% of customers visit an organization's website first before contacting support agents. In this digital era, customers are not willing to call support and are stuck with endless phone menus. Instead, they love it when an organization values their time and provides an exceptional self-service experience. As…
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