Only 21% of customers trust the established global brands' ability to safeguard their personal information, highlighting waning confidence in data security among customers. Generative AI and LLMs in enterprise search are indeed powerful technologies. However, using these technologies can be a double-edged sword. On the one hand, they're fantastic for…
According to Forbes, 50% of users who interact with chatbots find the conversations to be frustrating, while 30% say one bad experience with a bot will drive them away. No business can afford to lose its customer base, but what is the alternative? Chatbots' go-to responses are often generic and…
Ever feel like you're drowning in documentation? You're not alone. The average employee spends a whopping 2.8 hours a week just writing stuff down, and then even more time hunting for that information in the company database. Talk about frustrating! Here's the thing: knowledge is power, especially in the business…
IDC suggests that 87% of C-Suite executives say their organization is doing some initial exploration of potential use cases of GenAI. The customer support space is awash with an unparalleled wave of innovations, all thanks to Generative AI. Having enchanted us with its capabilities, generative AI-powered products have not only…
According to an IDC study, “Fortune 500 companies lose at least $31.5 billion a year by failing to share knowledge.” In the world of customer support, creating impeccable experiences is the name of the game. One key player in this arena is Agent Experience (AX). But challenges like rigorous training,…
Navigating the plethora of cognitive search vendors can be daunting for any enterprise leader. The choice you make in steering your search endeavors is crucial, and that's where the wisdom of customer reviews becomes your guiding light. Info-Tech's SoftwareReviews Report might come in handy. This report acts as your compass…
Ring in the new year with a victory lap through SearchUnify's incredible 2023! As we bid farewell to 2023, it's the perfect time to look back at our remarkable journey filled with unprecedented achievements, technological advancements, insightful webinars, and significant milestones. True to our mission, we remained committed to empowering…
A salesforce survey stated that 68% of employees reported that GenAI will help them better serve their customers and revolutionize the customer experience. In the past, the idea of machines comprehending language and crafting human-like text responses seemed like a distant dream. But in today's ever-evolving landscape of artificial intelligence…
In the vast landscape of digital data where information proliferates at an unprecedented rate, effective information retrieval has become a paramount challenge. And come to think of it, nowhere is this challenge more evident than in customer support where the need for quick issue resolution is crucial. Picture this: A…
In a dynamic landscape, providing exceptional customer support is daunting without the right tools. Traditional methods often fall short in meeting modern support needs, leading to a high volume of inquiries, frustrated customers, scattered data sources, missing high-priority tickets, ticket assigning, etc. This is where automated ticketing systems come to…
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