Did you know that the cognitive search market is expected to grow from USD 4.6 billion in 2022 to USD 8.2 billion by 2027 at a CAGR of 12.3%? Modern organizations are flooded with vast amounts of information but challenges like data silos and poor content findability hamper user experiences.…
In the ever-evolving support landscape, the importance of personalized and context-aware customer interactions cannot be overstated. Large Language Models (LLMs) such as OpenAI™ ChatGPT and Anthropic’s Claude have donned the spotlight with their remarkable ability to generate human-like responses and perform a multitude of natural language processing (NLP) tasks. Despite…
In an era where customers expect instant solutions and seamless experiences, self-service has become a vital tool for businesses. In fact, a recent study revealed that a staggering 77% of customers hold a more positive perception of brands that offer self-service options. This statistic is a clear indicator that underlines…
Internet search engines like DuckDuckGo and Google have become synonymous with search. And people expect similar, if not better, search experience from businesses as well. However, web and enterprise search work differently. Before we get into the enterprise search process, it important to make the distinction between web and enterprise…
In today's fast-paced world, the exponential growth of data in enterprises poses a significant challenge: how do we effectively manage and retrieve knowledge amidst this vast information overload? One crucial aspect that emerges is the need for efficient enterprise search solutions. Notably, enterprise search can increase productivity since it can…
In a fiercely competitive business environment flooded with options and information, the quest to distinguish oneself and forge meaningful connections with customers becomes paramount. Online brand communities emerge as a potent solution, effectively enhancing customer engagement, nurturing loyalty, fostering innovation, and propelling overall growth. Notably, the research underscores their impact,…
According to The Forrester Wave™: Cognitive Search, Q3 2021: “Enterprises are recognizing the importance of unlocking their data silos to harness the full potential of their knowledge. Cognitive search platforms have emerged as the solution, providing organizations with the ability to ingest, organize, and comprehend data from diverse sources. These…
In the vast expanse of the digital universe, where data swirls like distant galaxies, enterprises stand at the precipice of a cosmic revelation. As they grapple with the overwhelming chaos of information, organizations seek a solution beyond traditional enterprise search. Enter Cognitive Search! It is a revolutionary technology that is…
In the realm of information overload, support agents and knowledge managers often face a common challenge: sifting through multiple repositories to find the right answers, especially in the enterprise search space. This arduous task not only consumes their valuable time but also hinders productivity. However, there is a component of…
In the realm of information retrieval, two powerful approaches stand out: structured and unstructured search. Structured search harnesses the capabilities of Artificial Intelligence (AI) and Machine Learning (ML) to decipher user intent, context, and preferences, ushering in a new era of search accuracy and user experience. Meanwhile, unstructured search is…
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