Research suggests that there are over 2,200 attacks each day which breaks down to nearly 1 cyberattack every 39 seconds. This puts businesses in a vulnerable spot. One loose end and things could go south even before you know it. When it comes to enterprise search, where the underlying principle…
Customer support leaders and team members know how important collaboration and productivity are in achieving excellent customer service. Without these two, teams crumble into workplace failures, and for customer support teams, this usually means poor service delivery. A survey of 1400 executives, employees, and other educators showed that 86% of…
Welcome to the world of Large Language Models (LLMs), where the possibilities are endless and the benefits are undeniable. Large language models (LLMs) have taken the tech world by storm. After all, they are revolutionizing the way we communicate, learn, process, and retrieve information. However, as the tech world continues…
In the world of business complexity, a story unfolds where employees and customers struggled to navigate a maze of information, desperately seeking guidance. Their efforts often went in vain, leaving them frustrated as they couldn't find what they needed. Productivity suffered, frustrations grew, and the company's effectiveness plummeted. But then,…
It's finally Friday evening, and your team is looking for Happy Hour, craving a change of scenery. But what's the game plan? Do you plan to wander aimlessly in hopes to stumble upon a hidden gem? Nah! Instead, you whip out your trusty sidekick, Google, and let it do the…
In the ever-evolving customer support landscape, what sets your business apart is your team's expertise and their promptness in resolving issues. But there is a crucial element that leads to resolution success—knowledge, essentially, the way it is managed and shared within your organization.
In today’s digital age, businesses strive to go the extra mile by providing exceptional service. As a result, premium support has emerged as a valuable solution, enabling businesses to set a new benchmark by delivering unparalleled assistance and customer care.
In today's world, self-service rules. Most people want to do everything on their smartphones. With minimal effort. They demand a great experience while doing these things. And they are getting it. Because if you disappoint them, they leave you immediately, or as quickly as they can. Sure, some B-to-B customers…
Did you know the global artificial intelligence market size was valued at $136.55 billion in 2022? And a whopping 70% of organizations are currently testing the waters with Generative AI! Since the advent and overnight stardom of ChatGPT, many organizations have decided to take a deeper dive into the world…
Imagine your favorite coffee machine breaks, leaving you without your morning pick-me-up. What would you do in this situation? Would you rather spend two hours talking to customer support, or Google your way out? Well, there's a better solution—Self-service. You can easily access instructions on the self-service portal and fix…
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