2023 is projected to be the year of prompt and speedy customer service. In fact, a recent analysis of 107 million service interactions suggests that speed is the most important factor to improve customer satisfaction. But to deliver a seamless and speedy resolution, it is pivotal to reduce customer &…
Is your brand community thriving? Or are you struggling to spark the kind of engagement you hope for? It’s common for organizations to launch brand communities with a bang—only to face stunted growth shortly after. So how do you ensure your brand community doesn’t fizzle right out of the gate?…
Online learning programs play a significant role in improving a customer’s perception of your brand while boosting customer loyalty. However, Learning Management Systems (LMS) have been around for a while and have their own drawbacks. To overcome that, forward-thinking brands have started turning to headless LMS that overshadows its traditional…
2022 had a lot to offer when it comes to customer support. We saw a gigantic upheaval as we got introduced to a new world of possibilities. But, the primary focus has always been on providing stellar customer experiences (CX), come what may. Though Forrester Survey suggests that nearly 20%…
Have you ever met someone who dons multiple hats—a coder, scriptwriter, music composer, tutor, etc.? Well, the world of AI has curated one recently: ChatGPT. While it has a plethora of strong suits, one that immensely contributed to its overnight success is its ability to converse on a variety of…
In a recent global survey, 88 percent of customers expected that brands should have a self-service support portal. Customer communities have, therefore, become go-to platforms to boost customer success, engagement, and experience. After all, they are helping to self-serve, share ideas, solicit customer needs, and so on. One of the…
Remember when movies like “Back to the Future” would predict the invention of flying cars as soon as 2015? Well, now that we’re way past 2015, it’s safe to say that none of the movies got it right. But that’s not the case with the tech world. In the past…
According to Zendesk, 61% of customers would defect to a competitor after only one bad experience. Delivering optimum customer experience (CX) is key to future-proofing your business and gaining an edge over your competitors. Therefore, it is important for organizations to stay in touch with the latest CX trends. With…
Chatbots have become the norm for businesses for the past couple of years. After all, they provide customers with a 24/7 point of contact that quickly answers their queries without any human intervention. However, the rapidly evolving customer expectations have fostered the need to adopt a more agile approach toward…
According to a survey conducted by Nintex, 49% of the participants said that they have trouble locating documents. This is a major issue for organizations contending with large quantities of data, documents, etc., and gravely impacts employee productivity. Fortunately, enterprise search allows employees to find the data they’re looking for…
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