Chatbots have become the norm for businesses for the past couple of years. After all, they provide customers with a 24/7 point of contact that quickly answers their queries without any human intervention. However, the rapidly evolving customer expectations have fostered the need to adopt a more agile approach toward…
According to a survey conducted by Nintex, 49% of the participants said that they have trouble locating documents. This is a major issue for organizations contending with large quantities of data, documents, etc., and gravely impacts employee productivity. Fortunately, enterprise search allows employees to find the data they’re looking for…
“Predicting the future isn’t magic, it’s artificial intelligence.” ~ Dave Waters The rapid growth of Artificial Intelligence (AI) is paving the way for enhanced efficiency, greater innovation, and increased customer satisfaction across the support industry. In fact, businesses are leveraging it to develop deeper insights and curate impeccable self-service experiences.…
November 30, 2022, will be remembered as a pivotal point in time when OpenAI launched ChatGPT, demonstrating the power of its Generative AI. The following chart is a testament to the enthusiasm to take the conversational bot out for a test ride: Overnight, users have started exploring ChatGPT in fields…
Customer service teams have one end goal—to satisfy and delight every customer that seeks assistance. But can they actually inch closer to this goal when the ticket backlog runs in heaps? To address this, organizations opt to hire more support agents. There’s a catch though: agents have to manually figure…
“Look at the community as a success center and not just the collaboration platform” Customer communities started out as a means to control the influx of support tickets and slash support costs. But over the years, they have become the holy grail for customer engagement, experience, and success, apart from…
Voice of Customer + Search = EASE In the checkout line at my local grocery store last night, I was struck by the parallels between the “real world” experience I was having and what I do for work every day. As a Customer Success & Search Specialist at SearchUnify, my…
60-90% of issues that support agents resolve are recurring. And, 98% of support managers’ time is spent on putting out fires, managing escalations, and firefighting. Whether you are a startup or a fifty-year-old organization, speedy case resolutions will remain one of your ultimate goals. However, many enterprises still depend on…
Revenue in the Enterprise Software segment is projected to reach US$347.30bn by 2027. In the era of digital transformation, one of the most efficacious ways to optimize big data volumes is to use an advanced enterprise search solution. Organizations can choose to either build, borrow, or buy one. While there…
In the world of break-neck speed, many hold the notion that winning customer support is a gift bestowed upon a chosen few. The truth is that support enthusiasts are always at the shoreline with waves of uncertainty and evolving challenges lapping at their toes. But events like Support (re)Focus 2022…
By continuing to use our website, you consent to the use of cookies. For more details please refer our
Cookie policy