The bizarre realities of pandemic ensured that the technological transformation doesn’t just remain a ‘bandwagon’ to jump on but the default option for businesses. Many enterprises have adapted to orient their short-term survival goals. However, to roar back and master the long game propounds building proactive customer service that keeps…
How you doin’? Absolutely thrilled to share that another power-packed release, Mamba ‘22, is out now! We’ve been working on ameliorating support experiences for quite a while, and Mamba ‘22 takes massive strides towards the same. It optimizes the workflows of customers, support engineers, and their managers. Additionally, there is…
A question that always pops up in our head while raising a support ticket is, ‘when will it be resolved?’ In today’s cut‑throat market, support organizations can gain a competitive edge only by providing top‑notch customer service. Firms are seeking ways to meet customer demand and enhance their satisfaction. And,…
As the pandemic wanes, multiple organizations are pushing digital initiatives at an unprecedented speed. This rapid acceleration towards digital business has created a challenging outlook and forced firms to answer the burning question - which initiatives to take forward and what to leave behind in 2022? Fret not; we got…
The moment you wake up in the morning, your brain gets surrounded by blazing threads of AI and ML algorithms – forecasting the weather, categorizing emails, getting driving directions, setting prices in a taxi-hire service, or playing the next song in the streaming queue. The list goes on. While we’ve…
The SaaS industry is on the cusp of a massive technological revolution. Subsequently, business leaders and practitioners are jumping on the cognitive bandwagon to alter the very essence of their enterprises' digital infrastructure. Hence, it makes sense that the business value created by AI will reach $3.9 Trillion in 2022.…
Customers today are looking for instant gratification, and organizations need to understand, meet, and exceed their expectations. Additionally, the proliferation of the internet has paved the way for enterprises to tread on the automation path and pivot towards digital-first ways of doing business. However, not many organizations hit the nail…
Imagine a situation where your team has to deploy software in multiple workstations for a large organization. If the standardized processes are in place, adequate tools are provided, and each team member is well-trained, the job will be carried out flawlessly and lead to happy customers, more profits, and, hence,…
“If your retention is poor then nothing else matters.” – Brian Balfour Imagine this: You just received an email from a company that was *mum/radio silent* for months. You open it; it's a renewal reminder for your subscription. Will it make you feel special? I don't think so. Most enterprises…
The technology landscape is rapidly advancing. Emerging trends reflect a shift towards digital self-service platforms and analytical capabilities that are designed to better understand and anticipate customer needs. That makes frictionless customer self-service a vital cog for success. Yet, companies are struggling to fully capitalize on technologies that facilitate it.…
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