Each week, a new headline surfaces, announcing AI as the game-changer for customer support and various other industries. Often promising faster resolutions, customized experiences and proactive assistance, significantly reducing costs, at an enterprise level. Sure, it sounds too good to be true, especially for organizations leveraging enterprise search to optimize…
In the world of customer support, efficiency and clarity go hand in hand. Support agents often juggle multiple customer queries simultaneously, making it essential to have tools that streamline processes without compromising on the personal touch. Enter the AI Editor: your ultimate companion for refining and enhancing responses to deliver…
The advent of agentic AI in the tech world has laid the foundation for new business opportunities. Its journey began with the early chatbots. These chatbots were revolutionary milestones for human-machine interaction, but unfortunately, they struggled to decipher context and answer complex queries. Regardless of their shortcomings, this early innovation…
In the 1970s and 1980s, the term ‘knowledge base’ emerged to differentiate between traditional databases and systems that could store and process intricate knowledge. Today, knowledge bases have become crucial tools for enterprises because a well-organized KB supports self-service success, leading to faster resolutions, improved customer satisfaction, and a scalable…
When was the last time your knowledge base got a real upgrade? Or when did you last reimagine your knowledge base (KB) to align with the fast-paced evolution of technology and customer expectations? If the answer is "years ago," your knowledge base might be overdue for a transformation. Today, the…
“It’s not just what you say, but how you say it.” We’ve all heard this phrase before, but in customer support, this isn’t just advice — it’s the golden rule. When your customers reach out, they’re often feeling frustrated, confused, or anxious. In these moments, the tone of your response…
In this digital era, where customer expectations constantly evolve, businesses are under unremitting pressure to deliver exceptional support experiences. Here, technologies like GPT and agentic AI come into play, taking customer support to a new level. GPT(Generative Pre-trained Transformers) models have gained traction for their capability to generate human-like texts.…
The Challenge of Modern Customer Support In today's fast-paced digital world, customers demand quick, accurate, and personalized support. When they encounter a problem, they need help now. But traditional support systems often fall short, leading to frustrating experiences like this: A software engineer encounters a critical bug in your project…
Imagine a conversation with a chatbot as real as talking to a human agent. Wouldn’t that be amazing? To make this dream a reality, large language models act as a game changer for conversational AI. Earlier Traditional chatbots trained on predefined responses could handle basic customer queries but struggled to…
The modern contact center is evolving rapidly, shaped by advancements in Agentic AI and increasing customer expectations for seamless experiences. To stay competitive, businesses must adopt forward-thinking strategies and leverage cutting-edge technologies. In this blog, we’ll explore five trends that are shaping the future of contact centers. Trend 1: Speech…
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