We are hosting a webinar with guest speaker Mike Gualtieri, Forrester’s VP & Principal Analyst. It will shed light on rising expectations from support ops and how you can leverage cognitive search to deliver better support and drive self-service. Register here. In this blog post, we’ll share three reasons why…
Investing in AI technologies is amongst the topmost priorities for support leaders across the globe. According to the Salesforce State of Service report 2019, the adoption of AI in customer service is projected to surge by 143% over the next 18 months. The same report also says, 64% of customers…
“Customers are not just buying a product or service; they are buying an experience.” – Bernard Kelvin Clive Customers value experience over everything else, their expectations are at an all-time high, and that’s true for every organization. Tech behemoths like Google and Amazon have raised the bar for customer experience…
The search bar on your portal may not be the first thing that your customers click on but they surely resort to it every time they’re lost and that’s when you go big or go home. Businesses have started seeing search as a powerful tool and are heavily investing in…
On May 29, Forrester released The Forrester Wave™: Cognitive Search, Q2 2019. Among 12 solutions, Grazitti Interactive’s AI-enabled enterprise search platform, SearchUnify, was the youngest vendor! This is a very proud moment for all of us here at SearchUnify. We started developing this innovative enterprise search solution in 2016, and…
I got a wonderful opportunity last week - to share the stage with Raman Kumar, Senior VP of Customer Success, Idaptive, at TSW San Diego. To attend the 23rd Conference organized by TSIA, which covered a diverse range of topics and provided networking opportunities for service executives and tech companies,…
According to The Temkin Group, companies earning $1 billion annually can expect to earn an additional $700 million within 3 years if they invest in customer experience. For SaaS companies, in particular, they can increase revenue by $1 billion. Gone are the days when product quality and price were the…
When someone joins a new organization, they face a whole array of challenges that can bog down the excitement of a new workplace. And on top of it, there’s a tsunami of information and processes headed straight for them which can be overwhelming. We have all been there, haven’t we?…
Closing a deal is not the end, only the beginning. Good customer relationship is an outcome of great customer experience, and it influences retention, lifetime value, and expansion. So, you need to focus on delivering great experiences at each step of the customer journey after sales – from onboarding to…
The ASP Conference held in San Diego, CA on March 27 and 28 killed it with all the unique ideas and information shared by passionate support professionals. What made it hotter than all the other conferences is the most relevant and latest topics sprouting in the support sector like how…
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