A study by Interact suggests that 19.8 percent of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively. Support agents spend most of their time in Salesforce® Service Cloud. They need quick & relevant information…
Google is discontinuing its hardware-based Google Search Appliance (GSA) with renewals ending in 2018 and support ending in 2019. Finding a replacement solution doesn’t have to be too complicated. In our last blog post “6 Key Deliberations For Replacing Google Search Appliance”, we discussed the top criteria for selecting your…
Google is phasing out Google Search Appliance (GSA) in 2018. If you are one of the many who have been using GSA, you may be struggling with deciding the course ahead for your enterprise search. In this blog post, we will explore six parameters you must consider when choosing a…
Artificial Intelligence has been around the block for a while now. Bernard Marr, a Forbes writer, defined briefly, “The Greek myths contain stories of mechanical men designed to mimic our own behavior. Very early European computers were assumed as logical machines”. Now, we are seeing AI in every facet of…
Almost 30% of all community or website visitors prefer using a search box when looking for any product or related information. Having a search solution is important, as it has big influence on what users learn, where they go, and what they believe. And equally important is making sure that…
According to HBR, 81% of customers prefer self-solving their issues before reaching out to a support representative. Gartner predicts that by 2020, customers will manage 85% of the relationship with an enterprise without interacting with a human. That’s a clear indicator that customers love self-service, which is good for businesses…
One of the biggest challenges that rapidly growing hi-tech companies have to contend with is self-service support. In order to deliver seamless support and service, businesses had to rely on an army of service agents, which shot up the support costs. Also, having help content scattered across multiple platforms created…
By continuing to use our website, you consent to the use of cookies. For more details please refer our
Cookie policy