The tech world is constantly evolving, and when we've just gotten the hang of generative AI (genAI), another innovative technology has emerged as a paradigm shift. Yes, we're talking about Agentic AI, an advanced AI technology known for decision-making capabilities, enhanced autonomy, and adaptability. But how does it differ from…
With the advancements in artificial intelligence, conversational AI has emerged as a powerful tool in the customer support landscape. AI chatbots and virtual assistants have come a long way from answering basic queries to handling complex workflows. Using technologies like natural language processing (NLP) and machine learning, these AI virtual…
The advent of generative AI and large language models (LLMs) has ushered in a new era of possibilities for businesses. While early applications focused on content creation and automation, a more profound shift is underway: the rise of Agentic AI. This evolution moves beyond LLMs as passive tools towards a…
In the rapidly evolving AI landscape, new technologies and concepts are continually reshaping the possibilities of what AI can achieve. While many are still grappling with generative AI (GenAI) capabilities, a new frontier has emerged, captivating the minds of tech leaders and innovators: agentic AI. This next-generation AI system promises…
The dynamic customer service landscape requires enterprises to empower their agents with the right knowledge. However, due to outdated documentation, siloed knowledge, and poor communication, knowledge workers and customer support teams face several hurdles. All this leads to a domino effect of decreased customer satisfaction and agent productivity. That’s where…
According to Gartner, 88% of customer journeys start with self-service and touch multiple channels to find resolution. Nowadays, customers believe in solving their issues independently through self-service support portals. Despite knowing this, many organizations struggle to deliver accurate and relevant results through their enterprise search. Consequently, customers feel frustrated, and…
The rapid advancement of artificial intelligence, particularly in the realm of agentic AI, has brought both immense promise and significant concerns. As AI systems become increasingly capable of independent action and decision-making, the potential risks associated with their misuse or unintended consequences have grown exponentially. To ensure the safe and…
"If you don't have a competitive advantage, don't compete." ~ Jack Welch Today, organizations strive to gain a competitive edge. The most powerful tool for achieving this advantage is a comprehensive knowledge audit which is also a smart approach to managing knowledge. However, the challenge is as the knowledge base…
With the evolving digital landscape, data is growing rapidly leading to heaps of information generated within an organization. Now, with these large data repositories, the challenge is to retrieve the right information at the right time. Traditional searches like keyword search misses the mark in identifying the context and intent…
The only true failure is keeping knowledge you could have shared with others to yourself. ~ Baylor Barbee Team knowledge grows when employees actively and consistently share knowledge within the team. Due to inefficient knowledge sharing, US-based businesses lose around USD 2.7 million to USD 265 million in productivity. This…
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