Knowledge management is the cornerstone of every enterprise across various industries. 85% of organizations acknowledge that knowledge is crucial to their success, making KM tools important in maintaining a competitive advantage.
However, the question is – Is knowledge management limited to customer support teams only? That’s definitely not true. The global KMS market is expected to reach USD 113.89 billion by 2031, growing at a CAGR of 6.77% from 2024 to 2031.
Isn’t this indicating a robust demand for a knowledge management solution across all teams?
That being said, let’s explore how important effective knowledge management is for different teams across enterprises with knowledge management solutions like Knowbler.
Introducing SearchUnify’s Knowbler
SearchUnify Knowbler is an intelligent, knowledge-centered customer service product designed to streamline knowledge creation and maintenance. Powered by advanced machine learning algorithms, Generative AI, and Large Language Models (LLMs), Knowbler empowers enterprises to capture, structure, find, reuse, improve, and optimize knowledge seamlessly within their workflows. By integrating directly within their systems, enterprises can enhance their agent productivity, knowledge base quality, customer support, and self-service experiences.
Knowbler for Product Documentation
Managing extensive product documentation efficiently is a daunting task for technical documentation teams. With a large volume of intricate content to publish, keeping track of multiple features and updates is overwhelming. For instance: SearchUnify Knowbler seamlessly integrates with Jira, extracting relevant details from Jira stories, such as feature descriptions, use cases, and technical specifications to generate product drafts and documentation. That’s how it simplified and accelerated the process for SearchUnify’s technical teams to reduce documentation time by 30-40%.
Knowbler for Enterprise Communication
Enterprise Communications is the real goldmine that holds a wealth of untapped knowledge, with valuable insights frequently buried in chats, work messages, and other collaborative channels. With Knowbler, this hidden information comes to the forefront by integrating with your preferred communication platforms, capturing critical conversations, and automatically transforming them into searchable FAQs. Such consolidation of information builds a self-service ecosystem, saving time and allowing teams to easily push curated knowledge to their preferred knowledge management solutions. By capturing these previously scattered insights, agentic AI-fueled Knowbler enhances organizational productivity, ensuring that valuable information isn’t lost in the shuffle.
Here’s The Impact Created by Agentic AI-fueled Knowbler
Check out Knowbler’s impact on Automation Anywhere’s Support Goals:
| BEFORE | Aspect | AFTER | IMPROVEMENT |
| 143 | Average Monthly Knowledge Creation | 224 | 57% |
| 73 | Total Number of Agents Contributing to Knowledge Creation | 100 | 37% |
Check out Knowbler’s impact on Syntellis’s Support Goals:
- 50% hike in knowledge creation
- 18% reduction in case volume
- Up to 20 clicks reduced to publish and attack knowledge
In short, the integration of Agentic AI with knowledge management empowers enterprise operations and unveils the potential of knowledge bases for improved customer experience and efficiency.
Request a demo today to see how it can benefit your teams.
