Over the years, the role of support agents has shifted from simple problem-solving to building lifelong customer relations. Since support agents today play a strategic role, they have the potential to add more business value. It’s a no-brainer that a well-versed support rep who can effectively close tickets translates into delighted customers. So, it becomes important to successfully onboard them. It begins by bringing together the tools and resources that guarantee the success of a new agent. This blog post equips you with the know-how of leveraging cognitive technology to overcome the common challenges faced during agent onboarding. Read More
