It’s high time companies made some changes to improve support agents’ experience and quality of work life. After all, agent experience is as important as customer experience, and elevating the former propels the latter. How do you improve your agents’ experience? By employing technology that aids agents in finishing mundane tasks and provides case-resolving information on the fly. One such technology is agent assist bots, also known as agent-facing AI bots or agent automation bots. This blog post explains what they are and how they improve customer service agent productivity. Read More