What is regex? How does it work? What is the connection between regex and cognitive search? This blog post answers all these questions and more. Read on!
Implement a benchmark plan to measure the success of your contact center operations with these 8 simple steps. Also, learn how to improve contact center quality.
Intelligent search analytics can do wonders in your support outcomes. Leveraging ML, NLP, & NLU, it helps you gain valuable insights into customer behavior & search patterns. This blog explains how.
The cognitive search vendor selection process can be very complicated. This blog will show you how to analyze your enterprise requirements, prospective vendors, and more.
Struggling to surface relevant content for your self-help portal’s success? Here's a stepwise guide to building a content management and maintenance strategy that helps.
Digitized learning is quite resource-intensive. This blog post explains how you can create a foolproof e-learning strategy & empower your teams to self-learn, thus bringing down resource requirements.
Service organizations are struggling to demonstrate measurable performance. To circumvent a myopic approach, TSIA has come up with a proven model.
Forrester recognized Grazitti Interactive’s SearchUnify as a “Strong Performer” in Cognitive Search, Q3 2021. See what we believe makes us unique!
Microlearning is making rounds across the learning industry. It bridges knowledge gaps with bite-sized learning, anytime anywhere. This post explains how.
Firms today are switching to self-service portals to reduce costs, drive revenue & CSAT. But user intent has a pivotal role to play. This blog explains how.
Wondering how to fit chatbots in your corporate-wide CX strategy? Here’s a crisp blog post to get you started!
As the influx of data grows, intelligent search is rapidly taking hold across enterprises. To unlock its full potential, this TSIA report reveals 10 tips prior to implementing intelligent search.
