Wondering why your support team is falling short of delivering superior CX? This post identifies top 9 challenges that could be at the center of it & how to overcome them.
Remote working brings a horde of challenges related to work models and distributed workforce to the table. Unveil what they are & how NETSCOUT is overcoming them.
Enterprises are jumping on the customer success bandwagon to maximize CX. Little do they realize that without the right tech, their goals will remain far from reach. This quick post can help fix that:
TSW Las Vegas 2021 is a catalyst that connects you to business leaders across verticals. If you wish to scale, refine, & accelerate your strategy, then meet us there!
Automation & cognitive tech for customer service are now popular. Many myths have also cropped up. This post debunks winnows facts from myths for good:
Chatbots can solve user queries 24/7, but nothing beats the personalized touch of a human. This blog reveals how bots & humans can coexist to deliver stellar CX.
The core mission of cognitive platforms is to index content securely from a variety of sources. Read this blog to know why OOTB Connectors are leading the way.
An effective customer expansion strategy understands customers & their expectations. Then, accordingly provides relevant offers to upsell & cross-sell. This blog explains how.
With new roles emerging and skill requirements changing, enterprises are looking to re-skill and upskill their workforce. Read on how cognitive tech revolutionizes employee learning.
The effort an agent puts in to fulfill their role is often overlooked. Cognitive technology minimizes it to improve support outcomes & productivity.
The proliferation of new technologies has altered the cybersecurity landscape where chatbots safeguard your data by funneling conversations via encrypted networks. Here’s how!
Is cognitive technology the answer to scaling customer success function efficiently? If so, how? This crisp blog post answers this and many more questions about what’s next in CS.
