Self-service learning is making the rounds in professional training & development circles. Read on to know the best practices for successful online self-service learning adoption & more.
Colubridae ‘21, the first major release of the year, is out to skyrocket your self-service & support ecosystem with more cognitive fuel & a bonus feature.
In the era of AI-driven information management, it is almost impossible to find relevant information without stemming & lemmatization algorithms. Let's find out why.
The secret to successful chatbot conversations, at scale, are dynamic decision tree structures. Don’t know what they are? Read this blog post to find out all about them!
Search intent in terms of enterprise search is usually uncharted land for firms. Learn what it is and how it impacts your enterprise search success.
This blog points out the difference between reference and resolution articles. It also explains why it's best to close your tickets by attaching resolutions.
In the ever-evolving technology landscape, progressive service leaders have witnessed AI working in mysterious ways. Check out how to build a successful business case in AI to augment support experience for both your customers and employees.
Inconsistent response times can lure your customers away. By embedding cognitive technology, you can propel intelligent swarming that can do wonders for your organization. Check out how!
The best way to identify your customers’ wants is to integrate support insights with product teams. This blog post covers six ways in which you can do that.
Customer success teams are the unfiltered voice of the customers. Then, why KCS still reports into the support function only? Check out how to leverage the CS function to deliver on KCS.
Read on to know how SearchUnify augment productivity within Service Console, drive self-service success within Community Cloud & boost knowledge sharing within Salesforce Platform.
Mastering the proactive approach is a top priority of many support leaders. Chatbots can help you proliferate proactiveness with a more personalized experience. Let’s find out how.
