One important aspect of running a successful business is engaged employees. This blog post reveals 5 ways to nurture engagement using cognitive technology.
It’s not about channel; it’s about experience. Customers want to be heard, irrespective of the number of channels being offered. Learn how cognitive technology integrates each channel & offers a seamless customer support experience.
Proactive support is the next-gen in customer service. Read on to know how by switching from case-first to knowledge-first, you empower your support agents to be proactive & build sustainable customer support.
The next wave of cybersecurity is here! This blog talks about how cognitive technology curbs cybercrime and prevents firms from advanced cyberattacks. Read on to know more!
This blog post covers the crucial Knowledge-Centered Services (KCS) metrics that will help improve agent workflows and operational efficiency. Read now!
Enterprises have always struggled to capture and manage knowledge. This blog post details a robust framework to build an effective KM strategy to make your customer service game stronger than ever. Read on!
Escalations are inevitable. But, for support success, it's important that we manage them well. Learn how to create an effective ticket escalation strategy, here.
Turn your enterprise data into your biggest advantage with cognitive search platforms. How? This blog post details.
What is regex? How does it work? What is the connection between regex and cognitive search? This blog post answers all these questions and more. Read on!
Implement a benchmark plan to measure the success of your contact center operations with these 8 simple steps. Also, learn how to improve contact center quality.
Intelligent search analytics can do wonders in your support outcomes. Leveraging ML, NLP, & NLU, it helps you gain valuable insights into customer behavior & search patterns. This blog explains how.
The cognitive search vendor selection process can be very complicated. This blog will show you how to analyze your enterprise requirements, prospective vendors, and more.
