Discover how NLP empowers virtual assistants to understand user intent and context, leading to exceptional customer experiences. To know more, click here.
Technology has replaced archaic ways of customer service. Yet support orgs struggle to deliver stellar AX & CX. Read on to know why, & how you can overcome these challenges.
If customers & employees can’t find enterprise-wide content with ease, it’s as good as nothing. This blog post elucidates the role of semantic annotation in content findability.
Learn how to adopt KCS and elevate CX. Also, improve agent productivity with self-service by capturing the collective knowledge of your organization.
Customer Success programs can be directly tied to a company’s bottom line. This blog post explains why it matters and how you can measure it the right way.
An ideal knowledge base article enables customers to help themselves. Read on to know how you can create articles that are useful and engaging.
Elevate customer & agent experience by applying AI-powered case assignment. Learn how to distribute cases to the best available agents with this blog post.
Wondering whether to build or buy a chatbot? Read this ultimate guide which gives you 6 factors to evaluate and finalize the best fit for your organization.
Many support organizations are looked at as a cost center. It’s time to prove the mettle of your support team by demonstrating its ROI. This quick blog post explains.
Real-time analytics help to transform CX & optimize customer service. Read this blog to get an in-depth view of customer service analysis use cases & tools.
Read this blog on how to use cognitive technology to overcome associated challenges and build the best agent onboarding practices to elevate your CX.
How to measure the effectiveness of chatbots? Discover the top 5 KPIs to analyze, track the performance and success rate of your Chatbot with this blog.
