Struggling to surface relevant content for your self-help portal’s success? Here's a stepwise guide to building a content management and maintenance strategy that helps.
Digitized learning is quite resource-intensive. This blog post explains how you can create a foolproof e-learning strategy & empower your teams to self-learn, thus bringing down resource requirements.
Service organizations are struggling to demonstrate measurable performance. To circumvent a myopic approach, TSIA has come up with a proven model.
Forrester recognized Grazitti Interactive’s SearchUnify as a “Strong Performer” in Cognitive Search, Q3 2021. See what we believe makes us unique!
Microlearning is making rounds across the learning industry. It bridges knowledge gaps with bite-sized learning, anytime anywhere. This post explains how.
Firms today are switching to self-service portals to reduce costs, drive revenue & CSAT. But user intent has a pivotal role to play. This blog explains how.
Wondering how to fit chatbots in your corporate-wide CX strategy? Here’s a crisp blog post to get you started!
As the influx of data grows, intelligent search is rapidly taking hold across enterprises. To unlock its full potential, this TSIA report reveals 10 tips prior to implementing intelligent search.
AI-powered LMS platforms come bearing a myriad of benefits for creating hyper-personalized experiences in the most seamless way possible. Read more to know how!
Self-service learning is making the rounds in professional training & development circles. Read on to know the best practices for successful online self-service learning adoption & more.
Colubridae ‘21, the first major release of the year, is out to skyrocket your self-service & support ecosystem with more cognitive fuel & a bonus feature.
In the era of AI-driven information management, it is almost impossible to find relevant information without stemming & lemmatization algorithms. Let's find out why.
