AI & cognitive technology connects businesses to users on a personal level. But how does this augment CX strategies and improve sales, here’s how.
The means of effective customer escalation management is AI & cognitive technology. Read on to know how SearchUnify’s Escalation Predictor is the need of the hour.
This blog post is a brief read describing KCS and how it can be leveraged to reduce customer time-to-value, agent onboarding times, and fueling self-service.
Read on to know how SearchUnify integrates data from across multiple platforms within the Zendesk console to give you a unified view of enterprise knowledge.
Read to know how Chatbots can enhance or diminish customer satisfaction. Also find ways to implement self service to elevate your user experience.
Content findability makes your existing data discoverable. Read on to know the various ways to improve discoverability of your content.
Building an online community platform is non-negotiable nowadays. But, a successful brand community is the one that goes beyond case deflection. Read on to know how.
Triple the benefits from KCS in terms of customer TTV, agent experience & onboarding. Read this crisp blog post to find out how.
Agile knowledge management, the new-age way to manage information in organizations. This blog post explains what it is, why you need it, and how you can instill it.
The health of your content is directly related to the success of your enterprise search engine. So, how will you determine the health of your content? Read on.
The transition of customer support from cost to profit center is no rocket science, once you get the process right. Read on to master the art & derive revenue from your support desk.
Customer experience plays an integral role in modern support. Therefore, effective CX ROI models are the need of the hour to win executive backing. Read this blog to learn more.
