The future is cognitive. This blog discusses five pillars of modern customer service that will future-proof your business, no matter which industry you’re from.
Escalation is not a good sign for CX. Read on to know how AI-powered escalation predictors leverage feature engineering to predict support ticket escalations.
The latest SearchUnify release is out now! Some key highlights include a new app, more insights, a better deflection module & a bunch of UX enhancements. Read on
Businesses often struggle to evaluate their self-service channels. But how do you fix that? With the help of these crucial self-service metrics explained in this blog.
Read on to know how you can leverage the power of machine learning, AI and cognitive technology for conversion rate optimization and increased website sales.
Better CX leads to improved loyalty and bottomline. Read on to know how AI and cognitive technology are unleashing a new approach for effective CX strategies.
Unable to achieve case deflection on the customer community? After reading this blog post, you’ll know why your community is missing the mark & how to fix it.
Rich snippets are important for creating a superior user search experience. This blog post explains key prerequisites for them to work for your enterprise search.
Escalating issues to seniors is inevitable in customer service. Read on to know how you can leverage AI and cognitive tools to streamline escalation management.
Microsoft Dynamics 365 is one of the most widely used business application platforms. Read this blog to know how cognitive search can amplify its capabilities.
AHT is a measurement of how long an interaction with a customer takes. Read on to know how you can calculate and reduce it without compromising on CSAT score.
Chatbots came but failed to sweep us off our feet. Can unsupervised ML be the answer to chatbot concerns? Read this blog post to find out.
