Many reports from leading research institutes have emphasized the role of CX going forward and a new year means new trends to look out for. In this post, we’ve rounded up five customer experience trends that businesses should bet on to prevail.
Read on to understand the correlation and differences between customer support and customer. Also, learn how cognitive technology & AI help CSM and service delivery managers to formulate foolproof support success strategy.
Build resilient business models and meet customer expectations of coming times, with the right technology. Here are 6 futuristic apps to build a robust tech stack.
Do you think your online customer community is as effective & engaging as you’d like it to be? Want to take it up a notch? Here are 4 AI-fueled ways to do that:
When the self-service fails, it increases the burden on agents and degrades customers’ trust. To prevent that, you need better content findability. This post explains how:
Business leaders need to adapt to weather all disruptions. This blog post reveals tips from a CTO for augmenting workforce productivity & lowering customer churn.
Predictive customer service allows you to take proactive steps for customer support. This blog post covers three ways to make customer service predictive with AI.
Read on to know how you can leverage futuristic technology & predictive support to redefine modern support landscape and deliver next-gen self-service experience.
Despite the data being available in your database, are people struggling to find the relevant content at the right time? Then, here’s a panel discussion for you.
The future is cognitive. This blog discusses five pillars of modern customer service that will future-proof your business, no matter which industry you’re from.
Escalation is not a good sign for CX. Read on to know how AI-powered escalation predictors leverage feature engineering to predict support ticket escalations.
The latest SearchUnify release is out now! Some key highlights include a new app, more insights, a better deflection module & a bunch of UX enhancements. Read on
