The standards of customer experience are evolving and new trends surface every day. Here’s a blog post highlighting the top 5 trends that will lead the way in 2020.
Missed going to Dreamforce 2019? Here’s a crisp blog post highlighting major announcements and takeaways from the mega event to keep you informed.
Heading to Dreamforce ’19? Get set to blaze your trail by getting an insider’s opinion about the mega event. Make the most of it by planning in advance with these tips.
Customers want persistent, personalized & intelligent support interactions. This blogpost suggests how AI-powered cognitive search lets you achieve that.
Our latest release, Mamba ‘20, is here. It introduces a host of changes like the new search client templates, smarter chatbot, buffed-up analytics engine, and a lot more. Read on to learn more.
Our session on Kronos' digital transformation for better customer support & self-service was praised by many leaders at TSW Las Vegas. Here's a quick recap in case you missed it
Headed to Las Vegas for the TSW 2019? Here are 3 ways to help you make the most out of it. Read this blogpost to know more.
Customer service practices are evolving. Create a smarter customer service strategy with these data-driven tips. Read this blogpost to see how.
Listen to experienced & insightful speakers talking about delivering successful customer services by leveraging powerful AI-powered cognitive search.
Agent attribution impacts the bottomline and can derail years of service initiatives if left unattended. These 7 strategies will help you hit the nail right on the head.
Customer expectations are a ticking bomb & the fastest way to diffuse it is to build upon the old ways w.r.t time. This blogpost suggests a few ways to do that.
If you don’t measure, you don't improve. Here are 7 powerful metrics to help you improve customer service by delivering a better CX.
