Customer Effort Score is everything a brand needs to pivot to in these times of cognitive technology. Let’s have a look at what a CES exactly is and how cognitive tech supports it.
The current support model has developed a lot of cracks & crevices over time. Intelligent SwarmingSM not only primes them but also adds a slew of pros.
Elevating search relevance is the key to driving sales & conversion. This post covers crucial search evaluation metrics to understand & measure search behavior.
From strategizing to juggling between scheduled and ad hoc tasks in their to-do-list, marketers have a lot on their plate. Here’s how cognitive search helps.
One out of every three employees says that uninspiring content is a barrier to their learning. This blog post covers how you can revamp your employee L&D program.
The future of recruitment is fueled by cognitive technology. This blog post highlights 5 ways it can digitally transform your processes and drive success.
One of the many ways community managers ensure engagement is by continuously monitoring and responding to discussion threads. Here’s how community bots fill in for the additional headcount and continue to engage users in online communities.
Community managers should leverage AI & ML to grow a hyper-engaged online community. Read on to learn how cognitive technology fosters personalization & engagement in your community.
Onboarding for remote employees can be challenging. Squash the pitfalls by introducing a cognitive search platform in your organization.
CX & EX are coming of age. So we decided to sit down with Vishal to learn how emerging technologies like AI can help with these attributes.
eCommerce space is crowded & the UX you provide will set your business apart. Here are 7 ways you can raise the bar for your e-store and keep visitors converting.
Driven by AI & ML, enterprise search has different applications in pharmaceuticals. Read on to know how cognitive technology is redefining R&D in pharma.
