Focus on delivering great customer experiences at each step of the customer journey after sales – from onboarding to retention. Here’s how we can leverage Artificial Intelligence at each stage to drive customer success, growth, and loyalty.
The ASP Conference, San Diego, was an amazingly insightful event which pressed upon using AI and other techniques to transform support. Read this blog post to learn more about the key takeaways.
Intelligent search expands its turf, fortifies data, and a introduces many functional as well as cosmetic upgrades. Colubridae ‘19 is full of surprises.
Support Agents make a major contribution to your success. Hence, it’s vital that you take steps to increase their efficiency. Here are 6 steps to augment Agent Productivity in Salesforce Service Cloud.
Case deflection is one of the most important ways to achieve self-service success. Read this blog post to learn how you can convert your Salesforce community into a case deflection engine.
At the ASP Conference on Advanced AI Tools for Support, remember to network proactively, attend sessions about chatbots and improve your support strategy.
A chatbot is capable of turning the tides provided it is maintained well. But how to go about it? We got that covered.
If you are working towards reducing support costs and increasing CSAT, while making your support agent's lives easier, this ebook is for you. Demystify KCS now!
Are you planning to adopt a chatbot? Narrowing down on the right choice might require some time. We’ve developed a matrix to help ease you with the same.
What are chatbots? How do they work? Why are businesses going gaga over them? Read this blog for all the answers.
It’s for a given that better user experience leads to higher satisfaction, right? Here we share 5 ways to optimize UX and drive your bottom line.
A deep-dive into SearchUnify's 3rd and largest release, Mamba. SearchUnify now supports platforms like Dynamics 365, Drupal and Wordpress along with 35+ out-of-the-box connectors and a universal content source API.
