Self-service is a colossal success only if done right. Measure & fill the gaps in your strategy with these metrics to provide an enthralling customer experience.
AI is pumping in innovation & transforming the way customers are served. Here are four ways you can use AI to better support & delight your customers.
The user search experience on your Salesforce community has a scope for a lot of improvement. You can drive a better self-service experience if you fix some common issues.
Quality of customer service retains or loses customers. Here are a few ways to help your agents be more productive and better serve the customers.
Not a battle or a cakewalk - Self-service is quite tricky to master. But here are 5 self-service myths being shattered, to help you prepare a better strategy.
Thinking of providing a more guided experience to users on your support portal? Try an advanced faceted search. It’s customizable & enhances UX by presenting relevant results.
We are hosting a webinar with guest speaker Mike Gualtieri, Forrester’s VP & Principal Analyst. We’ll talk about rising expectations from support ops and how you can harness the power of AI to deliver better support and drive self-service.
The future of enterprise search lies in machine learning & it is already here. Here are 3 quick ways this amalgamation aids enterprises.
Turn your self-service community into your biggest asset by recognizing these 3 hidden challenges and solving them with AI-fueled cognitive search.
Businesses have started seeing search as a powerful tool and are heavily investing in enterprise search to stay ahead of the curve. Here are the top 3 picks from what AI has to offer that you can add to enhance your search.
Forrester released The Forrester Wave: Cognitive Search, Q2 2019. Among 12 solutions, Grazitii Interactive’s SearchUnify stands out as the youngest vendor to break into the sphere. Read on to know more
SVP, Customer Success, Idaptive and Director, Customer Success, Grazitti Interactive talked at TSW San Diego about how Idaptive leveraged AI and ML to revolutionize support. Read this blog post to know the gist of the presentation
