Customer expectations are a ticking bomb & the fastest way to diffuse it is to build upon the old ways w.r.t time. This blogpost suggests a few ways to do that.
If you don’t measure, you don't improve. Here are 7 powerful metrics to help you improve customer service by delivering a better CX.
Self-service is a colossal success only if done right. Measure & fill the gaps in your strategy with these metrics to provide an enthralling customer experience.
AI is pumping in innovation & transforming the way customers are served. Here are four ways you can use AI to better support & delight your customers.
The user search experience on your Salesforce community has a scope for a lot of improvement. You can drive a better self-service experience if you fix some common issues.
Quality of customer service retains or loses customers. Here are a few ways to help your agents be more productive and better serve the customers.
Not a battle or a cakewalk - Self-service is quite tricky to master. But here are 5 self-service myths being shattered, to help you prepare a better strategy.
Thinking of providing a more guided experience to users on your support portal? Try an advanced faceted search. It’s customizable & enhances UX by presenting relevant results.
We are hosting a webinar with guest speaker Mike Gualtieri, Forrester’s VP & Principal Analyst. We’ll talk about rising expectations from support ops and how you can harness the power of AI to deliver better support and drive self-service.
The future of enterprise search lies in machine learning & it is already here. Here are 3 quick ways this amalgamation aids enterprises.
Turn your self-service community into your biggest asset by recognizing these 3 hidden challenges and solving them with AI-fueled cognitive search.
Businesses have started seeing search as a powerful tool and are heavily investing in enterprise search to stay ahead of the curve. Here are the top 3 picks from what AI has to offer that you can add to enhance your search.
