Customer expectations are a ticking bomb & the fastest way to diffuse it is to build upon the old ways w.r.t time. This blogpost suggests a few ways to do that.
Self-service is a colossal success only if done right. Measure & fill the gaps in your strategy with these metrics to provide an enthralling customer experience.
The user search experience on your Salesforce community has a scope for a lot of improvement. You can drive a better self-service experience if you fix some common issues.
Not a battle or a cakewalk - Self-service is quite tricky to master. But here are 5 self-service myths being shattered, to help you prepare a better strategy.
Thinking of providing a more guided experience to users on your support portal? Try an advanced faceted search. It’s customizable & enhances UX by presenting relevant results.
We are hosting a webinar with guest speaker Mike Gualtieri, Forrester’s VP & Principal Analyst. We’ll talk about rising expectations from support ops and how you can harness the power of AI to deliver better support and drive self-service.
Businesses have started seeing search as a powerful tool and are heavily investing in enterprise search to stay ahead of the curve. Here are the top 3 picks from what AI has to offer that you can add to enhance your search.
