Simplify your support agents' life with SearchUnify, a cognitive search solution that equips your repts with the information they need to resolve customer queries in real time and reduces case resolution time.
Finding a replacement solution does not have to be too complicated. Follow a systematic approach that makes sure you are able to retain the good in GSA, overcome shortcomings of GSA, and upgrade to a future-ready technology.
This blog post lists 6 key parameters that will help you evaluate your potential GSA replacement and find a future-ready solution that meets your growing needs.
This blogpost tells how artificial intelligence is helping enterprise search deliver relevant, user-friendly search results, turning it into cognitive search
Learn how cross-channel search helps businesses reduce support costs, increase case deflection, and improve users’ self-service experience. Read the blogpost
