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From Siloed to Streamlined: ABBYY’s AI-Powered Support Transformation Journey

From Siloed to Streamlined: ABBYY’s AI-Powered Support Transformation Journey

September 12, 2024

SearchUnify and ABBYY won a Gold Stevie® Award in 2024 International Business Awards® for Elevating Customer Support and Self-Service with AI-Powered Cognitive Search. Read the blog to learn more about ABBYY’s success story and impact of SearchUnify’s Cognitive Technology.

Top Customer Service KPIs for Unmatched Success

Top Customer Service KPIs for Unmatched Success

September 12, 2024

Discover key customer service KPIs that will ensure your business success. Learn how AI technologies are helping to improve these metrics and enhance CX.

GenAI: Your Support Agent Copilot For Achieving Customer Support Excellence

GenAI: Your Support Agent Copilot For Achieving Customer Support Excellence

September 4, 2024

Discover how GenAI is transforming the efficiency and productivity of the support agents with its advanced capabilities leading to improved service quality.

The Invisible Force in Enterprise Search: Using Emotional Footprint to Choose the Right Vendor

The Invisible Force in Enterprise Search: Using Emotional Footprint to Choose the Right Vendor

August 29, 2024

See how SearchUnify outpaces the competition on Emotional Footprint metrics as an enterprise search vendor.

LLM Agent Desks | Navigating the Big Question – Build vs. Buy?

LLM Agent Desks | Navigating the Big Question – Build vs. Buy?

August 27, 2024

Struggling to choose between building or buying an LLM agent desktop? This blog explores the complexities of both options and offers a guide to making the best decision for your business.

Leverage GenAI to Transform Your Knowledge Management Lifecycle

Leverage GenAI to Transform Your Knowledge Management Lifecycle

August 22, 2024

Explore how GenAI is revolutionizing the knowledge management lifecycle, i.e., Knowledge sourcing and knowledge generation. Click here to read more.

LLM-Powered Contact Centers: Riding the Wave of a CX Revolution

LLM-Powered Contact Centers: Riding the Wave of a CX Revolution

August 22, 2024

Explore the transformative potential of LLMs and experience the power of a unified, intelligent agent desktop.

AI-Powered Search Transforms Communities: Insights from a Community Manager Talk

AI-Powered Search Transforms Communities: Insights from a Community Manager Talk

August 14, 2024

The future of community management is here. Check out our recent conversation with a community manager to find out how AI-powered search is shaping the industry

Why Your Contact Center Can’t Afford to Ignore AI?

Why Your Contact Center Can’t Afford to Ignore AI?

August 14, 2024

Revamp your contact center with AI. Overcoming challenges, boosting efficiency, and enhancing customer satisfaction. Discover SearchUnify AI-powered solution, SUVA.

SearchUnify: Crowned Champion in the 2024 Emotional Footprint Report for Enterprise Search

SearchUnify: Crowned Champion in the 2024 Emotional Footprint Report for Enterprise Search

August 9, 2024

SearchUnify has been named a Champion in 2024 SoftwareReviews Emotional Footprint Report for Enterprise Search. The report highlighted SearchUnify as a top-ranking enterprise search solution for key metrics such as likeliness to recommend, product strategy and rate of improvement, vendor support, and ease of administration. Read the blog to learn more.

Optimizing Community Search for Better User Experience

Optimizing Community Search for Better User Experience

August 8, 2024

Discover how to optimize your community search, improve user experience, and boost engagement, and the importance of crafting effective search queries.

Evolution of Customer Support: From Chatbots to Virtual Assistants

Evolution of Customer Support: From Chatbots to Virtual Assistants

August 2, 2024

Explore the benefits of GenAI-powered virtual assistants that can lead to increased productivity, improve customer experience, and enhance customer satisfaction.

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