Are you ready to witness the transformation of customer support like never before?
The clock is ticking, and Support (re)Focus 2025 in Bengaluru is right around the corner.
With only a few days left until the conference, this is your exclusive opportunity to be at the forefront of customer experience innovation. Don’t miss out on the chance to engage with industry leaders and dive deep into how Agentic AI is reshaping the future of support.
As businesses strive to adapt to an ever-changing landscape, customer service strategies are evolving rapidly – from GenAI to Agentic AI.
Agentic AI—the driving force behind intelligent support solutions that blend the power of AI with human expertise.
In this blog, we explore how Agentic AI is leading the charge at Support (re)Focus 2025, redefining global support excellence, and setting new benchmarks in customer service.
What is Agentic AI, and Why is It a Game-Changer for Support?
Agentic AI represents a leap forward in the realm of artificial intelligence.
Unlike traditional AI systems that react to predefined inputs, Agentic AI proactively manages workflows, enhances decision-making, and adapts to real-time circumstances.
Its true potential lies in seamlessly integrating AI and human expertise, allowing support teams to handle complex issues with agility, precision, and autonomy.
This intelligent, adaptive system is already making waves in enterprises across the globe.
As we look ahead to Support (re)Focus 2025, where innovation meets opportunity, we see how businesses leveraging Agentic AI are reimagining their support strategies and scaling efficiency.
Why Support (re)Focus 2025 Will Be a Turning Point
At Support (re)Focus 2025, experts from across the world will gather to discuss how Agentic AI is transforming support workflows.
Attendees can expect to explore cutting-edge advancements that will redefine support strategies. Topics will range from how Agentic AI is driving operational efficiency to automating workflows for hyper-personalized experiences that elevate CX.
For those who want a glimpse into the future, the Agentic AI way is paving the path forward. Take a look at our SearchUnify enterprise platform—it’s a dynamic solution where businesses empower support teams with autonomous precision while transforming their workflows into adaptive systems.
The upcoming event will be an excellent opportunity to explore how this integration can be a game-changer for your support operations. Learn more here.
The Future of Support: Insights From Industry Leaders
The event will feature a star-studded lineup of speakers and experts, each offering a unique perspective on how Agentic AI is reimagining customer support.
From Vishal Sharma, SearchUnify’s Chief Technology Officer, who will provide valuable insights on the technological evolution of support through Agentic AI, to Anil Vijayan from Everest Group, who will delve into leveraging automation for future-proofing support strategies, the event promises to offer actionable, thought-provoking insights.
Of course, no conversation about Agentic AI would be complete without mentioning the real-world success stories that demonstrate the true power of this technology.
Take, for instance, the remarkable success of Cornerstone OnDemand—they achieved a 98% self-service resolution rate by embracing Agentic AI. Read their success story here. Learn more about how they broke traditional support barriers in this blog—a testament to how AI can improve both customer and agent experiences while driving down operational costs.
For those wondering how Agentic AI stacks up in practice, we have insights on transforming customer support strategies from a functional perspective.
One of the key highlights at the event will be the session on Leveraging AI and Automation for the Future. Here, industry leaders will discuss real-world applications of AI in support roles and how automation is a core component in providing exceptional customer experiences.
You can also dive deeper into the nuances of AI-driven knowledge management by reading Making Agentic AI Work Beyond the Hype—a detailed guide on how businesses can operationalize this groundbreaking technology to enhance customer support.
Real-Time Feedback for Evolution
An essential aspect of modern customer support is the ability to evolve in real-time. Support (re)Focus 2025 will showcase how businesses can deploy purpose-built AI agents to gather feedback, adapt, and continuously improve support processes. Whether it’s through the ability to transform workflows or elevate CX, Agentic AI’s role in real-time feedback will be at the forefront of this transformative discussion.
In addition, during the event’s panel discussions, Knowledge at the Core: Scaling Support Efficiency with AI-Driven Knowledge Management, experts will explore how AI-driven knowledge management—powered by Agentic AI—can lead to massive productivity gains.
A Look Ahead to 2025: Shaping the Next Generation of Support
As we look to the future, Agentic AI is poised to revolutionize not just the support industry but entire business operations. Support (re)Focus 2025 is where this transformation will begin. Through a series of expert sessions, interactive panels, and live demos, attendees will gain critical insights into how they can incorporate Agentic AI into their own organizations. This event promises to be the epicenter of AI-driven change for years to come.
Don’t miss the Tech Deep-dive Session: Breaking Silos—an in-depth exploration of Agentic AI’s integration into support and knowledge management, where you’ll discover how businesses are unifying their CRM systems with AI to deliver superior customer experiences.
Why You Shouldn’t Miss This Opportunity
- Support (re)Focus 2025 is a rare event where the future of customer support meets real-world applications of cutting-edge technology.
- The combination of expert insights, actionable strategies, and opportunities to network with CX leaders makes it an unmissable event.
As the countdown to the event continues, you’ll want to be there when the global support landscape is reshaped by Agentic AI.
Take the next step in revolutionizing your support strategies. With the conference just days away, seize the opportunity to be part of a transformative experience.
Join us at Support (re)Focus 2025—where the future of customer service and Agentic AI comes together to reshape business strategy and innovation.
