Events Overview | SearchUnify

Upcoming

Support (re)Focus 2025 – Customer Service Reimagined – The Agentic AI way

Date: Feb 21, 2025

Place: 9:00 AM PST

Join us at Support (re)Focus 2025, India's premier customer support community conference, on February 21, 2025, at Hotel Taj MG Road, Bengaluru. This landmark event brings together support professionals, CX leaders, and technology experts to explore the transformative potential of Agentic AI and GenAI in redefining customer interactions. Engage in insightful sessions, live demos, and panel discussions to discover how autonomous workflows and hyper-personalized experiences can elevate customer satisfaction and drive business success.

Navigating the Strategic Game of Multimodal AI Agents

Date: Feb 11, 2025

Place: 10:00 AM PST

Join SearchUnify, Deep Analysis, and Acquia for an exclusive webinar, "Navigating the Strategic Game of Multimodal AI Agents." Discover six actionable moves to cut through the hype, optimize implementation, and unlock real business value. Gain insights from Alan Pelz-Sharpe, Taran Singh, and Josh Waihi on February 11, 2025, at 10:00 AM PST. Don't miss out!

Recently Attended

SearchUnify at KMWorld Conference 2024

Date: Nov 18 - 21, 2024

Place: JW Marriott Washington DC | Booth #404

Join SearchUnify at KMWorld 2024 to discover how Agentic AI can transform knowledge management and elevate your support strategy. Visit us at Booth 404 for live demonstrations, expert insights, and exclusive giveaways. Learn effective ways to build a knowledge-sharing culture that boosts productivity and ROI. Don't miss our session, Industry Insights: Building Enterprise Knowledge Sharing, on Wednesday, November 20, from 4:00 PM to 5:00 PM.

TechCrunch Disrupt 2024

Date: Oct 28 - 30, 2024

Place: Moscone West, San Francisco

Get ready for TechCrunch Disrupt 2024! SearchUnify will be in San Francisco from October 28-30, joining the brightest minds in tech to explore the future of innovation.
Connect with Shivraj Asthana (President, SearchUnify) and Brian Corcoran (Certified KCS Practitioner and Regional Sales Manager, SearchUnify) to discover how our Agentic AI solutions are revolutionizing customer support and self-service.
Let's discuss how we can empower your business with the power of AI. See you at Disrupt!

SearchUnify at TSIA World Envision 2024

Date: Oct 21 - 23, 2024

Place: ARIA Resort & Casino | Booth #400

SearchUnify is honored to join TSIA World Envision 2024 as a Platinum Sponsor! Meet us from October 21-23 in Las Vegas for insightful discussions on harnessing the power of Generative AI to enhance customer experiences. Visit us at booth #400 to meet our team and witness firsthand how our GenAI-powered solutions can revolutionize your organization's customer support outcomes.

The Customer Service Show | Season 2 | Episode 6

Date: Sep 20, 2024

Place: Online

Join our host, Garima Aneja, as she explores how Generative AI is driving measurable ROI in customer support with the industry experts Patricia Lughezzani and Divanshi Arora. In this episode, we uncover how AI is transforming support operations and boosting business outcomes. Don't miss these insights on maximizing your AI investments!

Hyperscaling CX with Trusted AI

Date: Sep 17 - 19, 2024

Place: San Francisco, CA

Join us at Dreamforce 2024, where, as Navigator sponsors, we’ll demonstrate how our secure, advanced machine learning and predictive analytics drive the future of trust and deliver a smooth and secure ride to hyperscaling CX.

Crafting “Human-in-the-Loop” GenAI Agent Desktops

Date: Aug 29, 2024

Place: Online

Discover how to harness the power of Generative AI (GenAI) for enhanced customer support. Join industry experts on August 29th as they explore the challenges and opportunities of using LLMs in contact centers. Learn how to overcome implementation hurdles, build a compelling business case, and address data security concerns. Gain insights from John Ragsdale, Vishal Sharma, and Divanshi Arora as they share practical strategies for crafting "Human-in-the-Loop" GenAI agent desktops using SearchUnify's advanced technology.

From Strugle to Success Knowledge Management Made Easy With GenAI

Date: Jul 25, 2024

Place: Live Webinar

In today's competitive landscape, exceptional customer service relies on readily available, up-to-date information. But many companies struggle with outdated knowledge bases, hindering agent productivity and frustrating customers. Join us live on 25th July, 11 AM PT to explore how Generative AI-powered knowledge management solution like Knowbler can help you overcome the challenges of inefficient knowledge management systems and improve agent productivity.

The Customer Service Show | Season 2 | Episode 4

Date: Jul 09, 2024

Place: Live Webinar

Join Our host Garima Aneja is joined by industry expert Patricia Lughezzani, Founder of PL Support Solutions and Executive Advisor at Grazitti Interactive to help you move from obstacles to opportunities while integrating GenAI in enterprise support ecosystem.

Blueprint for AI-powered Customer Learning Experiences

Date: Jun 20, 2024

Place: 9 AM PST

Discover the secrets to building a successful AI-powered customer learning experience, straight from the experts. Join Jamie Barrilleaux from EBSCO, Lisa Dubernard from Appinium, and Anirudh Parihar from SearchUnify for an exciting webinar as they share their expertise on building high-quality education platforms, crafting learning materials, and driving continuous improvement by tracking learner performance.

[On-Demand]: Boost Your Marketing Engagement & Conversions with GenAI-Powered Applications for DCX

Date: Jun 05, 2024

Place: 11:50 AM PDT

Join us for a live session at Marketing (Re)Focus 2024 and learn how to supercharge your Digital Customer Experience (DCX) and enhance your marketing engagement and conversions through cutting-edge GenAI-powered applications. This session will be delivered by SearchUnify experts, Bharat Sethi, Senior Product Manager, and moderated by Garima Aneja, Lead Product Marketing.

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