Date: Feb 21, 2024
Place: Vodcast Series
Dive deep into AI in Customer Support, exploring its potential, sharing real-life success stories, and uncovering the latest trends shaping the customer support landscape. Buckle up to join the ride of innovation, insights, and extraordinary experiences.
Date: Jan 25, 2024
Place: 8 AM PST
Explore how GenAI is streamlining workflows by revolutionizing content quality throughout the KCS Solve and Evolve Loops. Join our experts, Lynette and Brian, as they showcase the transformative impact of SearchUnify's Knowbler tool and analytics. So, don't miss out and register now for the webinar on January 25th at 8 AM PST, and uncover the pathway to enhancing content quality and optimizing workflow efficiency.
Date: Jan 17, 2024
Place: 9:30 AM PST
This session spotlights the practical applications of Supervised Learning in the Solve Loop, focusing on content findability, automated tagging for consistent content taxonomy, and identification of the Voice of the Customer issues. The Evolve loop is explored, showcasing automation in the Content Standard Checklist, Knowledge Domain Analysis, and Process Adherence Review for enhanced efficiency in knowledge workflows.
Date: Oct 25 - 27, 2023
Place: Las Vegas, NV | Booth #1128
The constant influx of ground-breaking AI technologies is leading the eLearning industry towards a more redefined, personalized, and engaging future. The premier L&D conference, DevLearn 2023, will feature inspiring new perspectives and visionary keynotes to elevate your expertise around the latest cutting-edge technologies.
Date: Oct 18 - 19, 2023
Place: Metro Toronto Convention Center | Booth #B3
Ready to embark on a journey into the world of big data and AI? We’re thrilled to announce our participation at Big Data & AI Toronto. Join us as we transform analytics with the union of Big Data and AI.
Date: Oct 16 - 18, 2023
Place: ARIA Resort & Casino, Vegas | Booth #501
SearchUnify is excited to announce that it will be the Platinum Sponsor at TSIA Vegas 2023! Join us from October 16th to 18th as we discuss about silos busting for customer success and growth. Discover how our cutting-edge AI-powered solutions break down information barriers, empowering your teams to deliver exceptional customer experiences. Hope to see you at booth #501.
Date: Sep 20 - 21, 2023
Place: LA Convention Center | Booth No. 1329
Gear up for B2B Marketing Expo 2023, one of the world’s largest events for marketing solutions and innovation, in Los Angeles. Jam-packed with expert speakers, industry-leading exhibitors, interactive masterclasses, and live demos, it is going to be larger than ever.
Date: Sep 12 - 14, 2023
Place: San Francisco & Salesforce + | Booth #1802
Don't miss out on the biggest tech event of the year – Dreamforce '23, Salesforce's flagship event, celebrating customer success and innovation from across the globe. Prepare for an immersive experience filled with captivating keynotes, industry-specific sessions, exciting product reveals, inspiring customer success stories, and much more!
Date: Aug 31, 2023
Place: 8 AM PST
Discover how advanced AI and intelligent automation can transform your escalation management, reducing response times, and improving customer satisfaction. Gain insights into common escalation challenges, and learn actionable strategies to integrate cognitive technology seamlessly. Don't miss this opportunity to revolutionize your support ecosystem and create lasting customer relationships. Register for the webinar on 31 Aug at 8:00 AM PST and conquer the escalation blues.
Date: Aug 03, 2023
Place: 8 AM PST
Traditional chatbots have failed in delivering relevant responses and cost savings, but LLMs are a game-changer. Despite challenges like hallucination and outdated data, cutting-edge frameworks can overcome these hurdles. Discover how they enable next-gen chatbots to deliver personalized, context-driven responses for unparalleled customer experiences. Join the engaging webinar on 3rd Aug, 8:00 AM PST, where Alan Pelz Sharpe, Founder & Principal Analyst at Deep Analysis, and Vishal Sharma, CTO of SearchUnify explore chatbot evolution and LLMs' role in transforming support teams.
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