you are looking for a unified platform that specializes in customer support and community management use cases, with the ability to support other use cases such as product search, and a high compatibility with Knowledge Centered Service strategies.
Grazitti Interactive’s KM solution Knowbler has advanced AI capabilities and developer-friendly integrations. It captures and organizes knowledge and leverages cognitive search and genAI to enhance the delivery and consumption of personalized knowledge
Research Report - The Forrester Wave™: Cognitive Search Q3 2019
SearchUnify has a well-thought-out technical architecture that should enable the company to fill gaps in data ingestion, tuning, and tools to build custom applications.
Research Report - The Forrester Wave™: Cognitive Search Q3 2021
SearchUnify’s sweet spot is for enterprises that wish to quickly implement cognitive search for any number of digital experiences while having easy-to-use tools to customize and tune the results.
you are looking for a unified platform that specializes in customer support and community management use cases, with the ability to support other use cases such as enterprise search, and solid low-code/no code development tools.
Research Report: 2023 Emotional Footprint Report by SoftwareReviews
“The 2023 Enterprise Search Emotional Footprint report provides a comprehensive overview of the most popular software in the current Enterprise Search market, based on feedback from hundreds of real end users. Our meticulously analyzed and authenticated review data indicates that SearchUnify provides an outstanding customer experience for their users.”
Research Report - 2022 Emotional Footprint Report by SoftwareReviews
“The digital transformation era has accelerated the rate and volume of information being processed throughout the information lifecycle. Due to that continuous evolution, search plays a huge role in enabling accurate information being available at anytime from anywhere. Therefore, no matter how complicated your environment is, the effectiveness of your organization’s search capabilities increases the likelihood of being able to leverage information to make impactful decisions that benefit the organization’s interests.”
“SearchUnifyGPT™ stands out as an innovative GenAI application designed to provide direct, relevant, and contextual answers, significantly enhancing the enterprise search and customer support landscape.”
“It plays a crucial role in accessing the most pertinent responses from a predefined set of data with methods such as keyword matching, semantic similarity, and advanced retrieval algorithms.”
“The results speak for themselves, with significant improvements in self-service resolution, case volume reduction, knowledge creation efforts, and customer effort scores. Particularly noteworthy is the proactive approach Accela has adopted, shifting from reacting to issues to proactively addressing them with advanced AI capabilities.”
“I admired how SearchUnify’s platform bridged the gap between multiple systems to provide a real-time, end-to-end view of the customer’s self-help journey.”
“Curating the list of the 100 companies that matters in KM is always a joy. Emerging technologies such as generative AI coupled with enhancements to the time-tested technologies of semantic search, NLP, cloud computing, natural language understanding, knowledge graphs, and chatbots have resulted in enormous strides in knowledge management and knowledge sharing. The companies being recognized are wonderful examples of leaders that are helping organizations unlock the power of knowledge in innovative and creative ways. They stand out in the KM field and we applaud their accomplishments.”
“We are truly honored to recognize Knowbler with this prestigious award,” stated Maria Jimenez, Chief Nominations Officer for the Business Intelligence Group. “The unwavering commitment of their team to excellence and their innovative AI applications have catapulted them to this remarkable achievement. Congratulations to the entire organization!”
“I am honored to recognize SearchUnify with a 2023 Future of Work Agent Experience Award for its commitment to customer service by focusing on the agent experience.”
“In the opinion of our judges and editorial team, SearchUnify has proven to be among the best solutions across the diverse range of FoW offerings.” – Richa Tehrani, CEO, TMC.
“Knowbler seems a valuable tool for enterprises looking to optimize their knowledge management and accelerate their journey toward becoming knowledge-first.”
“A powerful knowledge creation tool: Targets the lack of enthusiasm among teams to document knowledge.”
“SearchUnify’s enterprise agentic platform leverages AI and ML to transform information discovery, elevate customer support and self-service outcomes for leading global enterprises, addressing the issue of siloed infrastructures.”
“The platform addresses common struggles of enterprises such as siloed infrastructures, lack of real-time interaction, and incomplete customer views.”
“Grazitti has created a remarkable product in the market which will bring their customers to the next path of growth.”
“Great suite of capabilities including predictive analytics, conversational AI, smart search etc. aimed at complementing human customer support. Solutions clearly go above and beyond to focus on the subjective customer sentiments and use that information to provide support accordingly.”
“Great innovation and interesting solution to age old problem.”
“The self-service mindset and cognitive platform differentiate SearchUnify from peers.”
“SearchUnify’s ability to enable information discovery & elevate support outcomes leveraging AI was impressive. SearchUnify boosted customers’ digital experience for self-service support and enabled agents to find answers faster. Features like “Escalation Predictor” were innovative.”
“Use of AI for improving search algorithms and ticket prioritization is augmenting the overall system – Great work !”
“Excellent support system. Very well done.”
“It is a great tool supported by AI.”
“SearchUnify’s ability to adopt AI and ML to enhance its efficiency and capabilities has had a significant impact on the value It can provide to support and customer teams.”
“SearchUnify’s thought leadership content based on its journey and improved metrics are worthy of recognition.”
“An example of great tools creating great outcomes for customers.”
“SearchUnify shows a great way of AI implementation in such area and customers with a results incredible.”
“Grazitti Interactive’s SearchUnify is a great example of the newest AI & Machine Learning technologies now allowing developers & engineers to build upon the burgeoning AI industry.”
“Love the use of AI and ML for analysing user behavior & taking data-driven business decisions”
“SearchUnify is a great enterprise agentic platform solving a fundamental problem for multiple large-scale enterprises using next-generation technologies.”
“SearchUnify’s solution goes beyond traditional service model, and utilizes adequate technology to create an integrated customer experience for different segments”
“One of the most holistic solutions for customer service, especially the integration to multiple existing support solutions. Great impact and outcomes.”
“There are many emerging players in this space but SearchUnify seems to be doing it the right way.”
“360° view of the user journey to agents for a relevant first response is very special feature”
“Love this innovation during a wild year. Self-service with this kind of deep thinking is very impressive.”
“The $12,000 in savings each month were great. Goes to prove that technology can greatly benefit organizations.”
“SearchUnify by Grazitti presents a cognitive search platform for personalized search. Innovative products such as SearchUnify demonstrate a convergence of future-forward AI platform and shifting market dynamics.”
“SearchUnify can search and output the most relevant data from all the systems making it much easier to find the information a user is looking for. Great search tool!”
“Outstanding use of technology to develop the next-gen tools to help centralise and improve the overall knowledge for better service of the customers.”
“The value produced by this company is beyond words. It is the solution that many enterprises will look forward to, to ensure that they have the best possible service desired”
“The impact created by SearchUnify on various customers is remarkable and awesome.”
“This is an effective search tool built with modern AI technologies.”
Report: The Chatbot Comeback
A Brief Guide through Recent Advances, Best Practices, and Potential Risks behind Chatbot Technology
Best-of-breed providers, such as […] SearchUnify, include language libraries and packaged AI/ML to allow rapid implementations and good results without a team of data scientists on staff.
Report: Boosting Knowledge Effectiveness through Analytics
SearchUnify’s Agent Helper, where support agents have the ability to identify top support agents, top knowledge articles, and top cases related to the one currently being worked on. In addition to gaining visibility into article popularity, this feature also makes for more effective collaborative support, also known as swarming.
Usha Jasty, Sr. Director, Global Support Operations, Automation Anywhere
Impressed with the ease of integration, quality of data insights, deflection opportunities, content gap analytics to enhance the self service programs.
Leslie Cox, Support Alliances and Strategic Initiatives Program Manager, Cohesity
SearchUnify helps to drive our customer self-service strategy by recommending knowledge as a case is being created. Finally, with the user journey mapping data in the admin panel, we are empowered to adjust and fine tune our content.
Leighton N, Education Technology Manager, Delphix
SearchUnify indexes all of our content and provides federated search interfaces (search clients) that enable a better user experience when searching for content.
Smijith Nellikka, Salesforce Consultant
SearchUnify provides really cool features that’s easy to use. Product works really well and useful pretty much every one who deals with customers. No maintenance burden.
Waqas Mahmood, Manager Technical Support, Flexera
SearchUnify is helping us to fetch the relevant information to the Support engineers while resolving customer issues. It has been easy to implement, and it covers the sources that are of interest to us.
Michael Torok, Director of Knowledge and Community Management, Delphix
The support, product management, and customer success teams are all very responsive. We have seen our suggestions and requests for enhancement accepted and incorporated into the product.
Raman Kumar, Senior Vice President, Customer Success, Idaptive
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside the Salesforce console.
Mike Rizzo, Manager, Community and Loyalty Programs, Mavenlink
The product is extremely powerful and the analytics are well-thought-out. The team at SU hasn’t missed a thing when it comes to feature enhancements and overall reporting needs for an enterprise search product.
Gabriel Lowe, Knowledge Manager, Rubrik
The support is phenomenal. They are extremely responsive and take feedback to heart. The company genuinely wants to provide features that their customers suggest and request.
Lauren Schatz, Director, Client Experience, Namely
SearchUnify is an integral part of our content strategy—providing our team with actionable insights and data that proves the value of our work.
Giri Iyer, Senior Vice President, Global Customer Support and Success, Rubrik Inc.
For us, an ideal solution has progressive thinking in terms of machine learning and the ability to capitalize some newer kind of platforms, tie search results, and extrapolate those results into future decisions. SearchUnify does all that and more!
Eric Barlier, Knowledge Engineer, Rubrik
The solution is very flexible and gives you industry best practice data points that enables you to drive your environment with insight and data.
Head of America's Development Center, Salesforce Industries
I particularly love the fact that we are able to securely share relevant information from all our portals with the ultimate goal of achieving greater self-service and case-deflection.
Lana Lee, Senior Manager & Strategist, Zuora
As the Senior Community Strategist at Zuora, what sold me on SearchUnify was their analytics dashboard. It provided every detail one could possibly want from a user’s search and provided information that one could take immediate action to improve results.
Heng Ma, Principal Technical Writer, Zuora
They listen to your requirements and would go to great lengths to implement your specific requirements. Their admin console is very powerful and their documentation covers all basic functions.
Administrator in Human Resources
It gives us major insight into what clients are searching for, allows us to boost relevant and trending content, and pull insights as to how many tickets our content is deflecting from our Service team.
Technical Community Manager
Allowed us to return search results from all content resources in one unified area and experience. The data has allowed us to understand, in real-time, our customer’s needs and then to develop content that provides the targeted answers.
Lainey M, Customer Adoption Specialist
The analytics and dashboard are robust and detailed. We’ve finally been able to visualize what words and phrases customers are looking for.
Business Systems Analyst
We love the tool as it saves our org 3-5 minutes on an average search. Implementation and ongoing maintenance has been incredibly easy.
Knowledge Manager
I was brought in mid-game to the SearchUnify implementation with our company Knowledgebase. I had a direct pipeline to engineering to answer questions, made aware of upcoming releases, and given documented install procedures.
Administrator in Computer Software
Meet the SearchUnify team. They are very helpful and want to hear from you to improve the product.
Analyst
The search tuning feature allows us to customize results which is helpful in elevating relevant content. The admin panel reports are quite insightful and help us develop a great customer experience in our product support community.
Business Systems Analyst
We love working with the team, and we love the tool! They listen carefully to all the feedback and implement the feedback on future releases.
Technical Writer
SearchUnify consolidates searches across all company properties. It helps to focus efforts on what customers need.
Administrator in Computer Software
SearchUnify has an extremely good support model, willingness to listen to the customer and implement the feedback. They are coming up with new features all the time.
Administrator in Computer Software
When compared to other AI driven federated search tools on the market, SearchUnify is the best value in features and quality of results.
Administrator in Security and Investigations
SearchUnify helps keep our knowledge articles and web content up to date and relevant for our customers.
Administrator in Computer Software
The analytics we can gather from SearchUnify have proven useful in only a few months worth of use. We have a better understanding of our content gaps – and a better understanding of what existing content needs improvement.
Administrator in Information Technology and Services
SearchUnify’s support is always timely and almost always helpful. They have also added several features upon request which greatly improved our experience and did much better at meeting our business needs.
Community Manager
We get true insights that we can act upon via the analytics. Positive experience, especially with our CSM support.
Senior Manager, Product Management
I feel over time we will continue to grow and expand on the many many features and aspects of SU thereby providing our customers a fantastic experience.
Sr. Software Engineer in the Services Industry
SearchUnify is a powerful platform for information discovery from contents residing in different platforms.
Manager, Global Technical Writers Team
They respond quickly to open cases and meet monthly to help us optimize the solution. Ability to track usage metrics and search content across multiple platforms.
Administrator in Computer Software
We now have the ability to search multiple content sources from within Salesforce from within a case, full tab search, and from our Customer Community. We have realized very good adoption and are now able to measure deflection in a much more refined manner.
Senior Technical Writer
Reports are easy to tailor and understand, and the team is very responsive to requests for support
Director Of Training
From the sales cycle, to implementation and support, they have been very responsive to our needs. They continually assist us to get better so we can deliver a better experience to our customers
Sr. Software Engineer
SearchUnify is a powerful platform for information discovery from contents residing in different platforms like sites , portals and online communities.
