SUCCESS STORY

Your online community has the immense potential to drive sales, build trust, improve retention, and reduce support costs. But it is only possible if your customers are equipped with relevant help content at the right time.

Accela, a leading US-based private government technology company, aimed at achieving this very goal. They were looking for an overarching solution that could enable their users to self-serve without having to juggle between content repositories.

This is where SearchUnify, a unified cognitive platform, came into the picture.

By creating a unified content discovery experience for community users and empowering the support team with actionable content gap insights, it helped Accela reduce the case load and elevate their self-service experience.