With the advent of artificial intelligence customer support landscape has changed dramatically. It has reduced the workload of support agents by resolving simple queries, automating repetitive or mundane tasks, and much more. This has improved the productivity of support agents.
Earlier traditional chatbots were used to help in customer self-service. But, due to their robotic responses customers used to feel frustrated thus creating a negative impact on customer experience.
To address this key impediment, virtual assistants powered by emotional intelligence make customers feel heard and valued. Let’s dive deeper into the core properties of these virtual assistants that sets them apart from traditional chatbots.
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Are you ready to transform your interactions?
In a fast-paced support landscape, the number of support tickets is increasing rapidly. Thus, having an emotionally intelligent virtual assistant is an asset for an organization.
But Choosing the right vendor is one difficult yet important decision to make. We are not saying to choose us!
We are saying give SearchUnify Virtual Assistant (SUVA) a try and experience it yourself.