As per Statista,” In 2024, 82% of consumers stated they would use a chatbot instead of waiting for a customer representative to take their call.”
This means that consumers value conversational AI for instant support. Thus, for businesses to stay ahead of the competitive curve conversational AI is not an option but a necessity.
Starting from, the emergence of AI chatbots in the 2010s to becoming more intelligent and context-aware in the 2020s it is redefining customer interactions. Thus, it ignites our curiosity about what can we expect next.
Let’s find the answer to this question in the below infographic!
To view this infographic in high resolution, click here.
Conclusion
Conversational AI is evolving rapidly and to stay ahead of the competitive curve, continuous innovation is needed. To do so, getting a grip on what is going on in the market and what can we expect is the first step towards it!
Curious to learn more about these trends?
Click here to check our latest blog on these conversational trends!!
