With the evolution of artificial intelligence, conversational AI has transformed human-AI interactions. However one of the challenges that users face while dealing with conversational AI-based AI assistants is the occurrence of robotic responses.
These robotic responses make them feel frustrated. Every customer wants to feel valued and heard. Emotional intelligence solves this problem by assisting AI assistants deliver empathetic responses based on customer sentiment.
Emotional intelligence helps conversational AI to:
- Recognize emotions in customer queries through language and tone
- Interpret the customer sentiment
- Respond empathetically
This sentiment-driven approach will take the customer support experience to the next level.
Now that we have an idea of what emotional intelligence is and why it is important. Let’s understand what is the future of emotional intelligence in conversational AI.
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Conclusion
From the above discussion, we can conclude that the future of emotional intelligence in conversational AI is really bright. Thus, if you want your business to advance in the customer support landscape, you need to invest in emotional intelligence-based conversational AI solutions that are evolving rapidly.
This would mark a good start in transforming your customer support operations. If you’re now sure that you need these advanced systems to embrace a promising future ahead.
We are here to help you reach your goal with our GenAI-powered virtual assistant (SUVA).