What if – in a customer support center, agents are inundated with inquiries, striving to provide accurate solutions to each query? But, most of their time (20%) is consumed by searching for the right information. This inefficiency hampers productivity and detracts from addressing complex customer issues, potentially leading to increased churn rates. That’s why most enterprises turn to the Knowledge-Centered Service (KCS) framework, which embeds knowledge creation into problem-solving, enabling teams to capture and reuse solutions effectively.
But, here’s the catch – KCS is only as effective as the quality of its knowledge base. Without regular evaluation and refinement, outdated or inconsistent content clutters the system.
So, let’s find out if your knowledge base is truly working for you?
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Deploy SearchUnify Knowbler and Elevate Your Knowledge Game
With Mamba ’23, we’ve supercharged Knowbler! The enhanced Admin Panel lets you manage subscriptions, store credentials, add admins, review logs, and manually assess ML-predicted scores—giving KCS coaches unmatched control over content quality.
Don’t miss out—leverage the power of AI-driven knowledge creation today!
