Tacit knowledge is more like an unspoken expertise, something that’s hard to articulate or document. It is learned by doing and not just learning or training. Capturing tacit knowledge fuels creativity, problem solving, efficient decision making and ensures continuity of operations. The easiest ways to capture tacit knowledge is to get into interviews and discussion, talk to experts, watch employees in action, observe their techniques, learn by doing with expert team members or get involved in knowledge sharing sessions.
Thus, tacit knowledge is like an iceberg. The visible part (facts, data) is explicit knowledge, however the larger part is hidden beneath the surface. By capturing tacit knowledge, organizations get to unleash the full potential of their workforce.
Let’s understand tacit knowledge in simpler terms below.
To view this infographic in high resolution, click here.
Knowbler For Enterprise Support Teams
Knowledge is an asset and Knowbler acts as a catalyst to build that asset for you.
Knowbler facilitates:
- 50-60% improved time resolution
- 20-50% increase in case deflection
- 90% reduction in time to publish
- 20-30% improvement in CSAT score
See how Knowbler helped companies like Automation Anywhere and Syntellis achieve exceptional results.
Request a demo to see how Knowbler can transform your customer service experience.