The evolution of AI-powered assistants has been nothing short of revolutionary. From rule-based chatbots with basic automation to fully autonomous AI agents, the journey has been marked by increasing intelligence, adaptability, and decision-making capabilities. This infographic explores the roadmap to AI Agents—how they have progressed from simple scripted responses to autonomous systems that drive real-time actions, enhance CX, and revolutionize business processes.
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AI Agents are no longer just responders—they are decision-makers that transform how businesses operate. By combining generative AI, retrieval-augmented generation (RAG), and autonomous workflows, these intelligent systems are shaping the future of AI-driven customer experiences.
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