Resolve & Delight More with SearchUnify
Future-Proof Your Self-Service & Support Strategy with Cognitive Intelligence
Enrich customer and employee experiences to expedite workflows and improve outcomes with
SearchUnify’s enterprise agentic platform.
Organizations use a variety of solutions across teams to streamline workflows. This creates knowledge silos which makes information sharing a challenge. With SearchUnify’s one-click-and-configure connectors, you can put an end to accessibility issues and ensure that customers, employees, and stakeholders can find what they need from anywhere. The enterprise agentic platform ensures seamless connectivity across your entire digital ecosystem.
All right, now you have a unified index of all your repositories. The next step is to ensure the delivery of highly relevant information to every user. That’s where AI kicks in. It analyzes user and historical data to understand intent and personalize the experience accordingly. With the enterprise agentic platform, your users receive accurate results without any superfluous distractions.
Your business is sitting on a digital gold mine. Every user interaction leaves a trail of data in the form of search queries, page visits, user journeys, etc. These are potent indicators of what works. SearchUnify’s enterprise agentic platform not only extracts all this data from your tech stack but also turns it into actionable intelligence that helps improve workflows and outcomes.
SearchUnify leverages an ecosystem of AI-powered applications to function as a superslick sidekick for your customers, service engineers, community managers, knowledge workers, and support managers. These include Agent Helper, Community Helper, Escalation Predictor, Intelligent Chatbot, and KCS Enabler. This enterprise agentic platform empowers teams to work smarter, not harder.
How our Platform Helps
The underlying core of the enterprise agentic platform has the capability to power multiple applications and enables team to customize applications for specific use cases.
The enterprise agentic platform is agile to evolving scenarios and enables business leaders to adapt to changing employee and customer needs.
Intelligent support applications fueled by AI and ML require minimal manual training and power value benefits from the word go, thanks to the robust design of the enterprise agentic platform.
Impact support metrics like FCR and AHT, community metrics like self-service success, and knowledge metrics like intelligent swarming with the enterprise agentic platform.
SearchUnify’s one-click-and-configure connectors unify data from various repositories, ensuring seamless accessibility for customers, employees, and stakeholders.
Intelligent cognitive search analyzes user intent and historical data to deliver highly relevant and personalized results, eliminating irrelevant information.
The platform provides actionable intelligence from user interactions, such as search queries, page visits, and user journeys, to improve workflows and outcomes.
The platform includes AI-powered tools such as Agent Helper, Community Helper, Escalation Predictor, Intelligent Chatbot, and KCS Enabler to streamline and enhance support operations.
